Thinkific is a learning commerce platform. We unite community, courses, and content with commerce, so experts and teams can create transformative learning experiences to grow their revenue. We build products that create impact and raise the bar on what’s possible through online learning.
Our team of 275+ Thinkers supports customers around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!
We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more: https://thnk.cc/whattoexpect
Are you an experienced Site Reliability Engineer looking for a new challenge? We’re looking for a Senior Site Reliability Engineer to join us at Thinkific.
We’re looking for a Senior Site Reliability Engineer (SRE) to join us at Thinkific. In this role, you’ll take ownership of scaling, securing, and optimizing the infrastructure that powers thousands of online course creators around the world.
In this role, you will improve the performance, reliability, and security of our platform by partnering with cross-functional teams, driving SRE best practices, and ensuring operational excellence. As a senior member of the team, you’ll mentor others, lead key reliability initiatives and be a hands-on contributor in infrastructure projects, and act as a domain expert in modern cloud-native practices, with a specific emphasis on Kubernetes, cloud infrastructure (AWS), observability, and service reliability.
Your goal will be to help guide and execute on projects related to your technical domain. Here’s how you’ll accomplish this:
- Own and improve technical domains across our infrastructure, ensuring high standards of system reliability, performance, scalability, and security.
- Design and implement scalable infrastructure using Kubernetes, AWS services (EKS, RDS, S3, IAM, ALB, etc.), and Infrastructure-as-Code tools like Terraform and Helm.
- Enhance and maintain deployment pipelines, enabling teams to release with speed, confidence, and security.
- Participate in and lead incident response efforts, ensuring blameless postmortems and continuous learning.
- Collaborate with development teams to define SLOs, SLIs, and error budgets, promoting reliability-focused design from the start.
- Automate operational tasks and improve developer experience with scripts and tools written in Ruby, Python, Node.js, or Bash.
- Maintain observability using tools such as Datadog, New Relic, Prometheus, Grafana, and Sentry—ensuring monitoring and alerting align with meaningful SLOs.
- Support and optimize distributed systems including relational and non-relational databases, message queues, and asynchronous architectures.
- Mentor and coach other engineers, helping raise the technical bar and foster a culture of collaboration and operational excellence.
- Participate in on-call rotation to help maintain a high level of service reliability.
The person we have in mind likely:
- Has 5+ years of software or infrastructure engineering experience, with 3+ years in Site Reliability or DevOps-focused roles
- Has strong experience operating Kubernetes in production environments
- Proven AWS experience with infrastructure and services such as EKS, RDS, S3, IAM, and ALB
- Proficiency with Infrastructure-as-Code (Terraform, Helm) and automation tools.
- Strong scripting/coding ability in Ruby, Python, Node.js, or Bash
- Experience with monitoring and observability tools (New Relic, Datadog, Prometheus, Grafana, etc.)
- Solid understanding of networking, TLS, encryption protocols, and distributed systems.
- Experience improving CI/CD pipelines and secure software supply chains
- Familiarity with Cloudflare, CDN configuration, and load balancing strategies.
- Strong problem-solving skills, ownership mentality, and the ability to thrive in a fast-paced environment
- Enjoys collaborating across teams and helping shape engineering roadmaps and architectural direction
- Brings a strong ownership mentality, cares deeply about developer experience and operational excellence, and thrives in a fast-paced environment
These things would also be nice, but we think you could learn them on the job:
- Experience working with Ruby on Rails and/or Node.js applications in production
- Familiarity with Cloudflare, load balancing strategies, and CDN configuration
- Experience improving CI/CD pipelines and secure software supply chains
- CKA certification or equivalent Kubernetes expertise.
We’re committed to fair and transparent pay that reflects both where you are and where you can grow to. This role has a salary range of $111,100 – $138,900 – $166,700 in Canada, designed to capture the full journey from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role.
For high-demand or hard-to-fill positions like this one, we may hire above midpoint for candidates who bring exceptional experience, skills, or impact potential.
Diversity, Equity, Inclusion and Belonging & Accessibility
This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.
We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
What you can expect if you join Thinkific:
👏 An amazing team of talented, passionate, and kind Thinkers. Together, we’ve built an amazing, award-winning culture—we’re a Certified Great Place to Work and one of Canada's Top Small & Medium Employers!
🚀 The chance to build, improve, and innovate on a platform that’s driving positive impact for thousands of businesses and millions of students around the world.
💸 A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan.
🌴Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season.
🩺 Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options.
💻 Flexible Work. Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery.
⬆️ Learning & Growth. An annual $1500 USD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities.
🏡 A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively.
💙 A place where you can bring your whole self to work. We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company. We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can't wait to meet you!
The Thinkific Vancouver office operates on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh) Nations of the Coast Salish People. We encourage everyone to learn more about the original caretakers of the land that you currently occupy.
Top Skills
Thinkific Vancouver, British Columbia, CAN Office
369 Terminal Ave, #400, , , Vancouver, British Columbia, Canada, V6A 4C4
