Senior Sales Process Specialist

JOB DESCRIPTION

• This is a Hybrid position requiring 3 days/week in our Varennes location
• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
• Works autonomously within established procedures to develop and share quotes using standardized pricing tools
• Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
• Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
• May act as a lead, coordinating and facilitating the work of others but is not a supervisor
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
• Proposes improvements to processes
• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
• Build an internal UL problem-solving network and proactively engage internal personnel to
• anticipate problems, improve delivery, and develop solutions that improve ULS' customer experience
• Meet established timelines for pre-and post-sales activities.

QUALIFICATIONS

• High school diploma
• Bilingual (English/French) is strongly preferred
• 6+ years of related experience
• Business acumen and a sufficient understanding of business sales processes
• Understanding of core UL products / services for aligned industry to effectively generate quotes.
• Experience managing internal systems and data sources
• Strong communication and administrative skills
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

What We Offer:
This position provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
Learn More:
Curious? To learn more about us and the work we do, visit our company page www.UL.com
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