About this Role:
The Senior Sales Operations Analyst acts as the operational backbone of the Sales and Customer Experience teams - ensuring accurate account data, clean segmentation and consistent reporting across the customer lifecycle. This role owns the governance of account and territory data within Salesforce, manages the rules of engagement across GTM teams, and delivers daily/weekly/quarterly reporting to drive visibility and accountability. By combining deep Salesforce expertise with business acumen, this role connects the dots between Sales execution, Customer Success performance and strategic decision-making.
What you’ll do
Data Ownership & Governance:
Serve as the primary owner of account level data within Salesforce, ensuring accuracy of account hierarchy, segmentation, ownership and territory mapping
Create, manage and enforce Rules of Engagement across Sales, Channel and CX to prevent conflicts and ensure consistent process adherence
Perform regular audits to identify duplicate or misaligned accounts
Reporting Insights & Cadence:
Build and deliver “day-in-the-life” reporting for Sales and CX leadership - including daily pipeline movement, account health and renewal visibility
Maintain weekly and monthly operational dashboards summarizing bookings, pipeline health, renewals, expansion and customer segmentation
Support forecast and QBR preparation with performance data, key trends and actionable insights
Translate system data into clear narratives that guide leaders on where to focus for revenue, retention or process improvement
Segmentation & Territory Execution:
Partner with Sales Operations leadership on account segmentation and territory mapping ensuring that assignments align with GTM strategy and account hierarchy
Create and implement a territory data model in Salesforce - updating ownership, routing logic, and exceptions in partnership with the Systems team
Track account movement to ensure equitable distribution and compliance with coverage policies
CX Operations:
Collaborate with Customer Success leadership to ensure visibility into renewal pipeline, expansion opportunities and customer retention metrics
Partner with Deal Desk on customer data management
Support operational readiness for new product launches or process changes affecting post-sales workflows
Who you are
3 - 5 years of experience in Sales Operations ideally within a SaaS or tech environment
Deep experience with Salesforce (account object, territory models, reporting, dashboards) and familiarity with tools like LeanData, DemandTools, Sigma
Strong understanding of SaaS GTM metrics (pipeline, bookings, ARR, NRR, GRR, churn)
Excellent analytical skills; ability to connect operational data to business context
Comfortable working cross-functionally with Sales, CX, Deal Desk and Systems teams
Highly organized, detail-oriented and confident in managing data governance and process enforcement
Joining Cyberhaven is a chance to revolutionize data security. Traditional tools fall short, but we’ve reimagined protection with AI-enabled data lineage that analyzes billions of workflows to understand data, detect risk, and stop threats. Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, alongside experts driven to help customers protect their most valuable information.
Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
