Lead and manage CRM marketing projects, coordinating delivery across multi-functional teams. Act as primary client contact and report on project progress and budget.
ABOUT APPLY DIGITAL
Apply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Marketing Services, Change Management, and beyond, we enable our clients to modernize their organizations and deliver meaningful impact to their business and customers.
Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.
Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to nine cities across North America, South America, the UK, and Europe.
At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.
Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful, and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.
Visit our Careers page to learn how we can unlock your potential.
About us: Apply Digital’s Marketing Services division is a rapidly expanding full-service Martech team with team members in the US, Europe, LATAM, and Asia. As a personalization agency, we bridge the gap between creative, marketing, and strategy. We specialize in cross-channel content strategy, creation, and distribution (email, paid social, push, SMS), and MarTech implementations. We work with 50+ clients, ranging in size from companies like YETI, Upside, and Nutrafol to established marquee brands like A+E Networks, Afterpay, and Stanley Black & Decker.
Role: We are seeking an experienced Senior Project Manager to lead a variety of CRM marketing projects. You will leverage your background in digital agencies or consultancies to partner with clients on large-scale marketing initiatives, driving efficiency and strategic alignment across multi-functional teams (strategy, creative, email production).
LOCATION: The preferred candidate should be based in Latin America, preferably working in hours that align with ET (Eastern Time Zone) or PT (Pacific Time Zone).
Candidates located in Santiago, Chile, are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile, will be fully remote employees.
Responsibilities:
- Lead and manage a variety of CRM marketing projects from initiation to completion, coordinating and managing all aspects of project delivery.
- Act as the primary point of contact for client and team stakeholders, providing regular updates on project progress, key milestones, and any changes in scope.
- Work with key stakeholders to conduct project meetings with clear agendas and actionable outcomes to track work across various teams and facilitate communication and feedback routing.
- Develop and maintain comprehensive project documentation, including project plans, status reports, meeting minutes, and change requests.
- Track, manage & report on project budgets, timelines, and resource allocations, ensuring efficient project delivery and partnering with internal teams to ensure sufficient resourcing and on-time delivery of assets.
- Work closely with technical teams to understand platform capabilities and limitations relevant to marketing projects.
- Collaborate with the sales or account management team to understand new project opportunities and client needs, providing input on project scope and feasibility.
- Foster a one-team mindset, actively monitoring and reporting team morale, and demonstrating a people-person attitude that thrives in a team environment.
Minimum requirements to be considered:
- Excellent written and verbal English communication skills, with the ability to articulate marketing concepts clearly and effectively.
- 8+ years of demonstrated track record leading teams delivering end-to-end digital marketing solutions in an agency or professional services organization.
- Previous experience in a project management role leading delivery teams in marketing technology and/or CRM platforms.
- Knowledge of marketing best practices and familiarity with marketing programs and methods, including marketing plans, strategic recommendations, A/B testing, execution, and reading results.
- Knowledge of technical concepts and tools relevant to CRM marketing (ie. marketing automation platforms, customer data platforms, analytics tools, personalization engines, email production processes).
- Experience working with enterprise-level companies.
- Demonstrable critical thinking, creative problem-solving, and willingness to take on complex challenges.
The ideal candidate:
- Platform experience with Iterable, Braze, Blueshift, Klaviyo, or Marketo.
- Previous experience with email production.
- Has superior written skills, epic organization, email etiquette, and communication skills.
- Is a people person and has a good attitude, friendly, and thrives in a team environment.
- Worked in an organization that has multiple teams and can communicate well cross-functionally.
- Is a self-starter and motivated.
LIFE AT APPLY DIGITAL
At Apply Digital, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you:
Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.
For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at [email protected].
Top Skills
Analytics Tools
Crm Platforms
Customer Data Platforms
Marketing Automation Platforms
Personalization Engines
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