Manulife is seeking a Product Owner with experience in Customer Data Platforms (CDP) to join our team. In this role, you will lead the planning and delivery of CDP implementations, collaborating closely with data engineers and business analysts. You will report to the Director of Data Activation & Segmentation and the Director of Global Performance Marketing Shared Service, contributing to the enhancement of our digital marketing capabilities.
At Manulife, we are dedicated to cultivating an inclusive and empowering environment where all team members can thrive. We encourage applications from individuals of all backgrounds, and are dedicated to building a diverse workforce
Responsibilities
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Partner with business, marketing, and program management teams to gather and document requirements for CDP implementation use-cases.
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Work collaboratively with data enablement and engineering teams to analyze and document technical dependencies.
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Ensure requirements are clearly defined, aligned with business objectives, and communicated effectively to technical teams.
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Collaborate with business analysts, data engineers, and web data specialists to plan and prioritize the delivery of CDP use-cases and improvements.
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Develop and maintain project plans, timelines, and resource allocations to meet project goals on time.
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Communicate timelines clearly with internal and external teams.
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Lead the process of logging, prioritizing, and planning change requests for CDP projects.
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Assess the impact of changes on current processes and systems and work with team members to implement adjustments as needed.
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Serve as the main point of contact for team members involved in GWAM Canada Retirement CDP projects.
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Facilitate communication and alignment between business units and technical teams, addressing any issues or concerns.
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Coordinate with data engineering, web data engineering, and business analysis teams to achieve project goals, fostering a collaborative environment for successful outcomes and effective problem-solving.
How will you create an impact?
In this role, you will have the opportunity to work with a dynamic and collaborative team, and to make a significant impact on the delivery of technology services to our global organization.
What motivates you?
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You obsess about customers, listen, engage and act for their benefit.
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You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
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You thrive in teams and enjoy getting things done together.
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You take ownership and build solutions, focusing on what matters.
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You do what is right, work with integrity and speak up.
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You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
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5 or more years of proven experience as in a similar role, particularly working on MarTech implementation projects.
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Bachelor’s degree or equivalent experience in Business Administration, Information Technology, Data Science, or a related field.
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Relevant certifications or additional training in CDP, digital transformation, or project management are preferred.
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Experience leading digital transformation projects and handling multi-functional teams.
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Familiarity with Customer Data Platforms (CDP), preferably Adobe Experience Platform (AEP).
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Knowledge of offline data integration and Azure Data Lake is highly desirable.
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Understanding of data engineering and web and app data collection principles.
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Experience in the financial services industry in Canada is a plus.
What can we offer you?
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A competitive salary and benefits packages.
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A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
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A focus on growing your career path with us.
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Flexible work policies and strong work-life balance.
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Professional development and leadership opportunities.
Our commitment to you
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Values-first culture
We lead with our Values every day and bring them to life together.
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Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
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Continuous innovation
We invite you to help redefine the future of financial services.
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Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
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Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Primary Location
Toronto, Ontario
Working Arrangement
Hybrid
Salary range is expected to be between
$94,220.00 CAD - $174,980.00 CAD
If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
