Senior Product Manager - iGaming (Vancouver)

About GeoComply

We’re GeoComply! We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting-edge technologies to help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud.

Achieving significant business and revenue growth over the past three years and dubbed a tech “Unicorn,” GeoComply has been trusted by leading global brands and regulators for over ten years. Our compliance-grade geolocation technology solutions are installed on over 400 million devices and analyze over 12 billion transactions a year.

At the heart of it all is the people, united by a deep commitment to problem-solving and revolutionizing how people and businesses use the internet to instill confidence in every online interaction. With teams across five countries, three continents, and a global customer base, we have no plans to slow down.

The Role

We are seeking a Senior Product Manager to join our team and play a pivotal role in shaping our Core GeoComply product strategy and roadmap alongside the SVP, Geolocation. This position involves working closely with Engineering, product, and Revenue teams to drive the success of our compliance-grade gaming product - GeoComply Core. The ideal candidate will have a strong technical background, coupled with business acumen, to effectively bridge the gap between technical development and customer needs. Understanding the iGaming landscape is imperative for this role.

Key Responsibilites

• Product Strategy and Roadmap: Define, refine, and communicate the long-term product vision and strategy, ensuring alignment with company goals and market needs. Lead the development and continuous update of the product roadmap, coordinating with leadership and key stakeholders to ensure alignment.
• Feature Development & Specifications: Drive the ideation, evaluation, and prioritization of new features, balancing customer needs, business value, and technical feasibility. Make strategic trade-offs to optimize the product portfolio and maximize overall impact. Develop comprehensive product specifications in collaboration with cross-functional teams, ensuring clarity and alignment.
• Success Metrics: Establish, track, and analyze key performance indicators (KPIs) and other success metrics to measure product performance. Utilize data-driven insights to drive continuous improvement and inform strategic decisions. Develop and implement strategies to drive product growth and scalability, including leveraging heuristics, machine learning models, and high-velocity experimentation.
• Fraud Detection and Prevention: Collaborate with data scientists and security teams to analyze geolocation data, identify fraud trends, and implement robust preventative measures. Ensure the product incorporates advanced security and fraud detection mechanisms.
• Customer Engagement/Advocacy: Serve as a primary advocate for enterprise customers, ensuring their feedback and needs are integral to product development. Build and maintain strong relationships with key customers, anticipating their needs and ensuring their satisfaction.
• Stakeholder Communication: Maintain transparent and effective communication with stakeholders at all levels, including executives, engineering, marketing, sales, and customer support. Provide regular updates and facilitate feedback loops to ensure alignment and support.
• Market and Customer Insights: Conduct deep market and customer research to gather insights and validate product concepts. Use data to inform strategic decisions and measure product success. Stay abreast of industry trends, the competitive landscape, and emerging technologies.
• Go-to-Market Planning: Develop and execute go-to-market strategies, including launch plans, marketing campaigns, and sales enablement. Monitor product performance post-launch and drive continuous improvements based on feedback and performance metrics.
• UI/UX Design and Evaluation: Collaborate closely with UI/UX designers to ensure the product is intuitive, user-friendly, and meets high design standards. Ensure a consistent and engaging user experience across all product touchpoints, aligning with overall product vision.
• Security and Privacy: Ensure the product complies with relevant security and privacy regulations. Work with security, legal, and engineering teams to integrate robust data protection and user privacy measures into product design. Continuously review and update security protocols to address emerging threats and vulnerabilities.
• Financial and Performance Management: Define and track key performance indicators (KPIs) to measure product success. Manage product budgets and ensure financial targets are met.
• Operationalizing: Develop and implement processes to operationalize new product features. Collaborate with support teams to ensure smooth product rollout and ongoing maintenance. Create and maintain comprehensive documentation and training materials.
• Personas: Develop, maintain, and utilize detailed user personas to guide product development and marketing strategies. Ensure that product features and messaging resonate with target users by aligning with their needs and preferences. Update personas based on user feedback and market research.

Who You Are

• 5-8 years of experience in delivering successful products in a product management role, with a proven track record.
• 3+ years of experience in the iGaming Industry.
• Technical Expertise: Deep technical knowledge and product instincts, with a background in engineering and the ability to make informed product/tech trade-offs.
• Customer-Centric: Demonstrated passion for delivering exceptional user experiences, utilizing design thinking and a customer-centric approach to product development.
• Data-Driven: Strong analytical skills with the ability to use data to drive decision-making.
• Stakeholder Management: Excellent skills in managing stakeholders and integration partners.
• Proactive: A bias for action, with a hands-on approach to addressing issues and taking initiative.
• Communication: Outstanding presentation and interpersonal skills.
• Continuous Learning: A commitment to personal and professional growth, with a desire to continuously learn and improve.

Apply Now!

Interested in joining our team? Send us your resume and a cover letter. We can’t wait to meet you!

Commitment to Diversity and Equity.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity rather than ticking boxes, so if this resonates with you, please apply.

Search Firm Representatives Please Read Carefully

We do not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by GeoComply due to an agency referral where no existing agreement exists with the GeoComply Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the GeoComply Talent Acquisition Team.

Why GeoComply?

Joining the GeoComply team means you’ll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact, and have a can-do team culture.

To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, and earn the trust of the organization.

Here’s why we think you’d love working with us.

We’re working towards something big

We’ve built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We’re trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets.

Our values aren’t just a buzzword

Our values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we’re all proud to be a part of. Learn more, here.

Diversity, equity, and inclusion are at the core of who we are

In collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more.

Learning is at the heart of our employee experience

At GeoComply, we foster an environment that empowers every employee to gain the knowledge and abilities needed to perform at their very best and help our organization grow. From a professional development budget to local training opportunities, knowledge-sharing sessions and more, we are continually investing in employee career growth and development.

We believe in being a force for good

We profoundly care about our impact on the world and strive to make meaningful contributions to the communities we work and live in. Our Impact division focuses on philanthropic and social responsibility initiatives, including supporting our local communities, advancing equality, and harnessing our technology to protect vulnerable groups. Learn more, here.

We care about our team

Our GeoComply team is talented, driven and hard-working, and is known for its positive attitude and energy. At GeoComply, we take care of our employees with the total package. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits program.

We value in-person collaboration

GeoComply culture thrives on a dynamic mix of in-person energy and independent focus and we champion a hybrid work model that blends the energy of in-person collaboration with the flexibility to work from home. Our 3-day in-office policy fosters teamwork and innovation, while also recognizing the importance of individual work styles and needs.

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At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion, and we welcome applicants of all backgrounds, experiences, beliefs, and identities. Creating an accessible interview experience for all candidates is important to us. If you have any requests (big or small) throughout our hiring process, please don’t hesitate to let us know so we can do our best to prioritize your needs.

We care about your privacy and want you to be informed about your rights. Please read our Applicant Privacy Notice before applying for the position.