Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Principal Product Manager - Optimization Insights & Performance
About the job
This position is needed to We are looking for an experienced Principal Product Manager to lead the insights and performance management products of Billing products. Your role is to define and build data products that deliver actionable billing performance insights for our customers.
This role is an opportunity for someone who enjoys operating with a wide of cross-functional teams and stakeholders, from developing a deep understanding of billing performance towards simplifying the complexity to provide deep insights for our customers..
Responsibilities
In this role, you’ll:
- Own the roadmap for all billing insights—subscription lifecycle, transaction flows, pay as you go, and invoiced customers
- Partner with engineering to define product specifications, design features, and deliver new functionality to customers
- Measure and monitor key KPI performance for specific features.
- Develop improvement plans for key KPI degradation.
- Leverage internal KPIs to identify feature opportunities.
- Prioritize features and develop quarterly priorities and annual backlog.
- Partner with UX, Research, and Engineering on feature design.
- Work with engineering during feature development to ensure feature objectives are maintained.
- Develop A/B testing plan with analytics.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 8+ years of product management or equivalent experience with technology, financial, or ecommerce company.
- Discovery, building, and delivery of actionable data products for our customers to identify and activate revenue and risk optimization opportunities
- Experience in one or more of the following: big data, machine learning, artificial intelligence, experimentation, data analytics
- Experience using and delivering data analytics and visualization solutions to drive business insights.
- Experience working in banking, retail finance, credit cards, payments, or consumer financial services.
- Familiarity with best practices in fraud prevention and detection, Data Privacy, and PCI standards.
- Basic technical background and understanding of software development principles.
- Ability to build relationships cross-functionally with multiple teams and strong communication skills.
- You will be an evangelist of our Insights products, and their impact to colleagues, customers, and partners
- You will set a high bar in performance measurement quality and build a strong data-driven culture for our teams
Desired:
- You’re an excellent verbal and written communicator. You’re able to zoom in and out effortlessly based on the audience. You can rally and motivate a team behind a bold vision.
- Have an affinity for the fast-paced, changing environment of a start-up, a sense of humor and get-it-done personality
Location
Remote based in British Columbia, Salary -CAD 142,800.00 - CAD 178,500.00
Travel:
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
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