Senior Product Manager, Commerce - AI & Platform (100% Remote - East Coast <> Canada)

About the job
Hopper Technology Solutions is looking for an entrepreneurial and highly technical Senior Product Manager to lead our AI & Commerce Foundations Team. In this greenfield role, you'll define our AI strategy for our B2B e-commerce platform. You'll be responsible for the core platform (authentication, APIs, partner tools) and determine how LLMs create partner value.

As the Commerce Foundations PM, you will sit at the intersection of platform architecture, AI model integration, and external partner value. You'll bridge our travel data, AI models, and partner-facing products. You are a "smart creative" who can discuss technical trade-offs with engineers while staying focused on partner problems.

You're a strong communicator who ships quickly. You use data and competitive analysis to find opportunities where AI differentiates our platform.

This is a unique opportunity to build AI products from scratch at a high-growth, pre-IPO company where your decisions impact millions of users.

What would your day-to-day look like

• Platform Architecture: Own architecture decisions for authentication, APIs, loyalty, and payment systems.

• Drive Partner Success: Ship features that reduce partner integration time from weeks to days.

• Dual-Impact Strategy: Build for two audiences: internal teams (Flights, Cars, Checkout) and external B2B partners. You'll constantly prioritize between them.

• Technical Leadership: Work with senior engineers to turn AI/ML capabilities into a prioritized roadmap.

• Zero-to-One Execution: Own the full lifecycle: identify opportunities, define MVPs, ship, and iterate.

• Collaborate Cross-Functionally: Coordinate engineers, data scientists, and partner success to ship AI features that solve partner needs.
  

You are a perfect fit if you:

• You've designed APIs and SDKs. You know what makes APIs easy to adopt and hard to break.

• You challenge technical assumptions and prioritize shipping over perfect architecture.

• You think in systems, understanding how auth, APIs, and payments connect.

• You've built and launched at least one product from scratch, preferably in the B2B or platform space.

• You have 5+ years of experience in product management, with at least 2 years in B2B or platform products.

• You're comfortable with SQL, A/B testing, and using data to make product decisions.

• You've shipped products without big budgets, design teams, or clear direction.

• You understand when to use RAG vs fine-tuning, and can explain LLM limitations (hallucinations, latency, cost).

• You've worked with AI APIs (OpenAI, Anthropic, etc.) or implemented AI features.

• You talk to customers regularly and use their feedback to prioritize.

• You write clear documentation, present to executives, and facilitate decisions across teams.

• You prioritize ruthlessly and make decisions with incomplete information.

• You stay effective when priorities shift.

• Perks and benefits of working with us:

  • Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.

  • Hopper covers 100% of the premiums for group insurance plan.

  • Hopper offers life, short term and long term disability coverage.

  • HSA that covers eligible medical and dental expenses.

  • All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.

  • All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.

  • Please ask us about our very generous parental leave, much above industry standards!.

  • Unlimited PTO.

  • Carrot Cash travel stipend.

  • Access to co-working space on demand through FlexDesk AND Work-from-home stipend.

  • Entrepreneurial culture where pushing limits and taking risks is everyday business.

  • Open communication with management and company leadership.

  • Small, dynamic teams = massive impact.

    
    More about Hopper

  At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

  The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.

  While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.

  Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.

  Here are just a few stats that demonstrate the company’s recent growth:

  Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.

  Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.

  Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.

  Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.

  Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.

  Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.

  Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials..

  Come take off with us!
  #LI-REMOTE