The Senior Product Manager will define and execute initiatives for agentic AI systems, overseeing their lifecycle and collaborating with teams to ensure successful deployment and customer satisfaction.
Location: US (Remote / Bay Area preferred)
Experience: 4 years of Product Management experience
Reports to: Head of Product
About Level AI :Level AI is an AI-native customer experience intelligence platform helping enterprises deploy agentic AI systems that reason, act, and improve across high-volume customer interactions. Our products power real-world contact center workflows and deliver measurable business outcomes at scale.
Role Overview : We’re looking for a Senior Product Manager to help build and scale agentic AI systems at Level AI. In this role, you will work closely with Engineering, Applied AI/ML, Design, and customer-facing teams to ship production-ready agentic capabilities and make them successful in real customer environments.This role emphasizes execution, customer impact, and production rigor, with opportunities to grow into broader platform ownership over time.
What You’ll Do: Define and execute product initiatives for agentic AI systems, with a focus on measurable customer and business outcomesOwn significant parts of the agentic system lifecycle, including orchestration, decisioning, evaluation, and iterationContribute to building a repeatable framework for launching, evaluating, and improving agentic capabilities across customersHelp define how agentic systems are measured and improved in production, balancing autonomy with safety and reliabilityPartner closely with Engineering, Applied AI/ML, Design, and Solutions teams to ship production-ready systemsWork directly with customers to understand workflows, requirements, and success criteriaDrive customer-informed prioritization by staying close to live deployments and real usage patternsSupport best practices for agent evaluation, iteration, and safe rolloutRepresent the product in customer conversations, demos, and feedback sessions
What We’re Looking For:
Required -
- 4 years of Product Management experience, preferably with AI-driven or platform products
- Experience shipping and iterating on production software systems
- Exposure to LLMs, agentic systems, or AI-powered workflows (hands-on or via close partnership)
- Strong customer-facing skills and comfort working with enterprise customers
- Ability to translate ambiguous problems into clear product requirements
- Excellent collaboration and communication skills
Nice to Have:
- Experience with conversational systems, automation, or real-time decisioning
- Familiarity with AI evaluation concepts, human-in-the-loop systems, or feedback loops
- Experience working in enterprise SaaS or B2B platformsTechnical background or strong comfort working with engineering and ML teams
Why This Role at Level AI
- Work on real production agentic AI systems, not experimentsHigh exposure to customers, data, and real-world outcomes
- Opportunity to grow into broader platform or Principal-level ownership
- Meaningful impact on how enterprises adopt and trust AI
Top Skills
Agentic Systems
AI
Llms
Ml
SaaS
Similar Jobs
Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
As a Senior Quality Platform Engineer, you will develop and maintain quality infrastructure, improve developer experience, and implement quality engineering practices to ensure scalable, efficient testing workflows.
Top Skills:
AWSAzureCircleCICypressDockerGCPGithub ActionsGitlabJavaJavaScriptJestJunitKubernetesPlaywrightPythonRubyTypescript
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
The Account Executive will drive outbound sales, establish relationships with C-level executives, negotiate contracts, and support SME growth through innovative financial solutions.
Top Skills:
Google SuiteLinkedin Sales NavigatorOutreachSalesforceZoominfo
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Responsible for managing end-to-end partner relationships, driving partner revenue, and executing go-to-market strategies while building a strong partner ecosystem.
Top Skills:
HubspotSalesforceZoominfo
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
