Calling Product Designers! Ready to shape the future of banking service? We are seeking an experienced Senior Product Designer to join our small but mighty team. Reporting to the Product Design Manager, you will be responsible for leading design for our Platform product area.
This role is ideal for a designer who is comfortable embracing change and enjoys taking ownership of the end-to-end design process. You will lead on a variety of projects, including designing platform functionality, evolving our design system, and leveraging user feedback and analytics to identify and address user pain points. If you love team collaboration, challenging the status quo, and working towards delivering 5-star experiences in a fast-paced, customer-obsessed environment, then we'd love to hear from you!
YOU ARE FIRED UP TO
Do Research
- Lead discovery research to understand user needs and pain points, then share these insights with your peers in Product, Design, and Engineering
- Facilitate workshops and design sprints with teams and stakeholders to explore solutions and gain buy-in
- Own the end-to-end user journey for your product area and be the advocate for your user persona (Platform’s main user persona is Customer Admins)
Design
- Ideate and iterate on solutions using a combination of writing, low-fidelity designs (sketches + wireframes), high-fidelity designs (mockups + prototypes), and usability tests (with internal SMEs + with customers)
- Collaborate closely with your peers through design critiques to ensure solutions will be intuitive, accessible, and visually appealing
Validate
- Collaborate with your Product and Engineering triad to define success metrics for each initiative
- Monitor and analyze user feedback and UX metrics to measure success and identify areas for improvement
Collaborate
- Partner effectively with Product, Engineering, Marketing, and Customer Experience team members to ensure alignment and delivery of an exceptional user experience
- Contribute to high-level strategic decisions with the rest of the Product team
- Communicate with internal teams and external stakeholders to understand customers needs and describe design solutions in easy-to-understand terms
Elevate
- Promote the culture of continuous improvement to elevate our product and processes
- Contribute to the development and maintenance of our design system to ensure coherent experiences across our platform
- Help others grow through feedback and skill sharing
- Speak up; foster the right kind of debate to drive innovation
WHAT YOU BRING TO THE TEAM
- 5+ years of experience in product design, with a strong focus on B2B and Enterprise SaaS products
- A portfolio illustrating your track record in shipping high-quality solutions quickly and without ego
- A holistic approach to UX: can fluidly swap hats between research, visual design, interaction design, and information architecture
- Deep knowledge of Figma and design systems, including competencies in creating, maintaining, and improving Figma components and libraries
- Proficiency in designing digital experiences in compliance with, or beyond, WCAG 2.1 guidelines. Can speak to accessibility challenges when working with in-house and third-party design systems
- Excellent communication skills in all forms: visual, verbal, and written. Can confidently present to internal stakeholders and customers alike
- Ability to navigate ambiguity, solve complex problems, and use data to drive design decisions with minimal guidance
- Strong product judgment: understand when to unblock quickly and when to invest in deeper understanding
- Enthusiasm for growth and improvement. You are open to feedback and love team collaborations
- Bonus points if you have financial industry experience or knowledge
- “Cabana Days” - our version of a flexible work week!
To enable our employees to do their best work, offering flexibility to prioritize what is important and to take time needed for rest and rejuvenation when possible based on business and operational needs. - Ability to do your job in a supported, but still flexible environment
- Supported professional development, learning & career opportunities - be supported in your growth journey!
- Regular 1:1 coaching with your leader and regular connection to a passionate executive team
- Work in a team big enough for growth but lean enough to make a real impact
A full range of benefits to keep you happy & healthy;
- Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
- Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1!
- Virtual mental health and EAP platform
- WealthSimple GRSP & Matching
- Annual Wellness Benefit ($1000 per year)
- Opportunity to work remote - anywhere in Canada!
- Employee Options - everyone shares in our success!
- Internet Subsidy on each paycheck
- Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!
- A People First Company - 4.4 rating on Glassdoor
- Recently named "Most Admired Corporate Cultures" and ranked #6 in "Best Workplaces in Canada" in company size category
Who we are, and what we do:
Mission
Match customers with the right expert, at the right time, so no opportunity is lost.
Values
Collaboration. Honesty. Empathy. Elevate. Resilience. Service Excellence.
Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.
To date we have raised close to 40M and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.
Coconut has a company culture that is best in class. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging.
Some recent awards we're proud of include:
Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.
