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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Marketing Coordinator to join our Digital Services team in Toronto, Montreal or Ottawa. You will be responsible for onboarding & coordinating customers for our Digital Marketing Service, Websites, Mobile App and E-Commerce products. Additionally, you’ll coordinate marketing campaigns for a range of customers within multiple channels (social media, ads, etc).
What you’ll be doing:
- You will be responsible for coordinating customer onboarding for marketing campaigns, websites, mobile apps, ecommerce products and other products between cross-functional teams.
- Participating in kick-off calls with customers to outline processes and manage customer expectations of the onboarding process.
- Leading onboarding calls to assist clients in setting up marketing channels and platforms including Website, Facebook Business Manager, Instagram and Google My Business.
- Provide guidance and support during the initial stages of the onboarding process, addressing any client concerns and ensuring a clear understanding of the process.
- Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding and post-live.
- Managing the amount of time for customers to move from setup phase to the time their marketing initiatives are running.
- Understanding the specific features of Social Media platforms and how they can be best utilized for the client's needs.
- Configuring customer’s products within our E-Commerce platform.
- Briefing internal stakeholders on design and creative tasks.
- Creating website sitemaps and managing website assets in the onboarding process.
- Use AI tools to produce and refine marketing outputs such as ad and email copy, creative briefs, basic asset variants, and website content drafts.
- Build automations to reduce repetitive work using tools like Zapier and native AI workflows, including intake, task routing, content draft generation, and status updates.
- Continuously test new AI platforms and workflows to improve speed, consistency, quality and incorporate them in our processes.
And a little bit of....
- Coordinating with multiple teams in various stages of the marketing and website pipelines in a project management capacity.
- Any other client marketing, website and mobile app related tasks that may come to us from other internal teams.
What you need to bring:
- You’ve been thinking constantly about how to boost your skillset with new advancements in AI.
- You’re someone who is naturally curious, always trying to understand how things work and how to make them better by trying something new.
- You can show that curiosity through work experience or personal projects in any domain. Share what you’ve been working on, we’d love to see it!
We're looking for a candidate who has experience with the following:
- 3+ years of experience in Website Coordination, Social Media Coordination, Technical Customer Support, Marketing or similar.
- 1+ years of experience in project management.
- Degree in marketing or business (optional), or proven industry experience.
- Strong cross-functional collaboration skills
- Ability to coordinate, support and manage external stakeholders.
- Polished overall communication skills including phone etiquette.
- Ability to prioritize tasks and strong time management skills.
- Excellent spoken and written English.
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
What’s in it for you:
You will get the opportunity to apply your digital marketing skills to deliver campaigns that have a direct impact on the success of Lightspeed’s new customer acquisition efforts.
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed share scheme (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Paid leave and assistance for new parents
- Medical, dental & vision insurance
- Health & wellness benefit of $500/per year
- Mental health online platform and counseling & coaching services
- LinkedIn Learning license
- Volunteer day
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
