POSITION PURPOSE
The Senior Manager, Network Engagement leads, develops and manages a team of Network Engagement Managers who are tasked with driving member engagement within one or more YPO networks, making decisions that optimize the use of resources through effective management of this shared services team. The senior manager collaborates across the department to assist in the design and implementation of strategies and tactics that maximize the value of a members’ network membership across all network councils. The Senior Manager, Network Engagement develops and maintains good working knowledge of all network related policies and procedures and serves as an escalation point and advisor to the Network Engagement Managers and others across the department.
PRIMARY RESPONSIBILITIES
Lead, train, guide, and manage a global team of Network Engagement Managers (NEMs) to produce effective network engagement strategies by developing skills and fostering a collaborative, highly functioning team with growth goals and metrics.
Set a standard for delivery of premier customer service to members and internal partners through effective management of a shared services team, while following established processes for network and event marketing strategies.
Design and maintain a library of processes, tools and quick references for new and existing networks and team members, as well as other pertinent stakeholders.
Act as a key ambassador for Networks by engaging and activating members and champions around engagement strategies and tactics that drive change and encourage connections throughout the Network and YPO community.
Constantly look for new ways to bring the Networks community closer together, such as creating grass-roots movements, within and across Networks, encouraging member-driven activation to shape the future of engagement, raising awareness around Network offerings.
Key contributor of the Network People Leaders team by sharing key operational themes and discussing ways to improve processes to benefit the associate and member experience.
Serve as a pod lead for initiatives that strategically align with department and organizational needs based on one’s skillset and expertise.
Engagement Management
Assist in shaping the community experience for Network members in alignment with the needs of the various Councils.
Ensure the day-to-day functionality of social and communication channels operate effectively as associates utilize these avenues to engage members.
Act as a "key storyteller" of Networks communities by spearheading communications in partnership with Network and Council Directors and Marketing leads.
Collaborate with team to support and champion Network related projects, programs and goals.
Partner with the respective Network People Leaders to resolve potential roadblocks for the Network Engagement and Community Managers team and Networks department.
Collaborate across the organization, specifically with Networks Directors, Marketing & Communications, Data & Insights, Global Events, Forum, Learning to support the member and spouse/partner experience through network engagement.
EXPERIENCE/BACKGROUND
5+ years of experience in an association or membership organization with experience in activating teams to maximize community engagement, preferably in an environment that lends itself to engaging teams and communities in a virtual and digital environment.
3+ years of experience as a people leader responsible for leading, guiding and developing teams, or overall experience as an individual contributor with direct responsibilities for multiple communities, networks or similar groups.
Experience with Smartsheet, Salesforce, Microsoft Office, Publicate, Canva or similar tools.
SKILLS
Ability to lead, develop, and manage a global team of creative and tech savvy managers.
Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives.
Excellent interpersonal skills, including strong diplomacy skills with the ability to build meaningful relationships with all levels of associates, members and vendors. Adaptable, insightful, empathetic and reliable.
Able to maintain discretion and integrity of confidential information.
Resourceful and able to work independently with initiative and good judgement. Effective time management and prioritization skills with the ability to focus on varied projects simultaneously.
Possesses a distinct global mindset, sensitive to local and international customs and protocols.
Able to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner. Anticipates member/internal client needs and delivers with clarity.
Analytical thinker with ability influence and guide processes with appropriate approach and execution. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools.
Active listener with ability to synthesize key elements and takeaways effectively to evaluate and incorporate into processes and programs.
Excellent verbal and written communication skills, including proof reading, with a meticulous attention to detail. Ability to adjust communication style appropriately to the audience.
Professional presence, appearance, and stature to interact easily with YPO members, C-level executives and peers at all levels within the organization.
EDUCATION/TRAINING/CERTIFICATION
Bachelor’s degree in business, marketing or equivalent experience.
Negotiation or dispute resolution training; coaching or mentoring certification preferred.
PHYSICAL REQUIREMENTS
Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.
Willingness and ability to travel, domestically and internationally, without restrictions, approximately 10% per year.
EOE
YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
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