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Provide IT support, troubleshoot hardware/software issues, manage tickets, administrate cloud apps, and improve tech solutions.
Join Ro’s Information Technology Facilities team! As a Senior IT Site Technician working out of our flagship pharmacy location in Romeoville, IL, you’ll ensure that Ro’ers are able to work with minimal friction to access their accounts, devices and applications. This includes onboarding/offboarding, device management, and application provisioning. You’ll use your technical expertise to identify trends and areas of opportunity that can be proactively remediated, enhancing the user experience further. This role reports directly to the Manager, IT Facilities and will work closely with other internal technology teams.
Please Note: This is a full-time, onsite role based in Romeoville, IL. The position requires the applicant to be onsite 5 days per week, with working hours of 7:00 AM to 3:30 PM CT, Monday through Friday.
What You'll Do:
- Provide outstanding IT support onsite at our new IL pharmacy, and remote support to our other pharmacy locations
- IT escalation point for troubleshooting complex computer hardware and software issues
- Perform basic networking tasks, including troubleshooting connectivity issues, configuring network devices, and supporting secure and reliable pharmacy operations
- Identify trends and ways to proactively mitigate issues with tech solutions or automations
- Triage and manage tickets within Jira, ensuring issues are resolved or escalated promptly
- Administrate cloud applications and access controls, ensuring people have the right access at the right time
- Utilize Jamf and Intune to maintain and update our macOS, Windows, and iOS devices
- Stay current on the latest technology trends and developments
- Travel occasionally to other pharmacy facilities for deployments, support, and inventory, with biannual travel to Ro HQ
- Participate in on-call rotation
What You'll Bring to the Team:
- 3 - 6 years of experience in IT operations or support
- Ability to prioritize tasks and communicate issues proactively
- Exceptional communication and interpersonal skills
- Strong organizational and project management skills
- Understanding and troubleshooting of OSI model concepts (including layer 8!)
- Process development and application of best practices
- A desire for continuous improvement and development
We've Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
Top Skills
Intune
iOS
JAMF
JIRA
macOS
Windows
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