Lead enterprise customer onboarding and SaaS implementations, translating business requirements into system designs and guiding projects through launch milestones. Train customers and colleagues, manage executive stakeholders, coordinate cross-functional teams, and drive continuous improvements. The role requires expertise in QMS, CFW software, regulated-industry standards, complex project delivery, change management, and demonstrating customer ROI.
About the Company
Intellect is a leading AI-powered B2B SaaS technology company serving manufacturing and life sciences organizations for over 25 years. Our Intellect platform unifies Quality Management System (QMS) and Connected Frontline Worker (CFW) capabilities to help mid-market and enterprise businesses digitize quality processes, connect frontline teams, and drive continuous improvement. With cutting-edge technology and automation, we enable companies to improve compliance, reduce risk, and accelerate operational performance.
About the role
As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.
What you'll do for Intellect (Key Responsibilities)
- Learn and coach others on the relevant Intellect product suite.
- Conduct onboarding of new customers.
- Strategically guide customers with the implementation and launch of Intellect’s product suite.
- Train customers and other team members on Intellect’s product suite.
- Understand customer challenges and evaluate business requirements.
- Translate requirements into system design.
- Manage activities to drive completion and support through project milestone objectives.
- Recommend and execute continuous improvements.
- Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
- Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.
- Explore and design ways to meet customer needs in situations where established processes may not yet exist.
- Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.
- Perform other duties as assigned.
What you'll need to be successful (Requirements)
- Bachelor’s degree in technology or business (or equivalent experience in lieu of degree)
- 5+ years of experience implementing software systems and SaaS
- Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.
- Knowledge of Connected Front End Worker (CFW) software and practices.
- Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.)
- Technological savvy with the ability to learn new systems quickly
- Proven experience managing large, complex projects and leading large-scale programs and change management initiatives
- Experience with customer project design and scoping
- Comfortable working with senior stakeholders, including VP and C-suite level
- Strong analytical thinking, with experience using data to demonstrate ROI and success
- Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus
- Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment
- Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs
- Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally
Nice-to-Have Qualifications
- Experience with B2B SaaS
- Experience working in or with manufacturing, life sciences, or other regulated industries
- Experience working with global clients, including those where English is not their first language
- A qualification or certification in project management (e.g., PMP, PRINCE2)
- Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams)
Why Become an Intellectual?
- Competitive salary and outstanding benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Fully remote work with flexible hours
Similar Jobs
Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
Build and own evaluation infrastructure, observability tooling, datasets, annotation workflows, and diagnostic systems for production AI agents. Lead experiments across prompts, models, routing, caching, cost, and latency. Diagnose failures across planning, tool use, and agent execution, while partnering with AI Core engineering. Manage and grow the AI Quality team as a hands-on player-coach, contributing directly to production code and technical direction.
Top Skills:
Ai AgentsAnnotation WorkflowsBraintrustCachingCi/CdEvaluation FrameworksLangsmithLlmsModel RoutingObservability ToolingPythonRuby On Rails
Enterprise Web • Hardware • Internet of Things • Software
Manage a portfolio of life sciences customer accounts, driving adoption, utilization, operational digitization, measurable ROI, renewals, and commercial expansion. Serve as the internal customer champion and trusted advisor while coordinating Sales, Product, Engineering, Support, Professional Services, and partners. Build executive relationships, lead stakeholder presentations, guide GxP manufacturing change management, and improve Customer Success processes. The role requires life sciences industry experience, enterprise collaboration, and up to 15% travel across the EMEA region.
Top Skills:
AITulip
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads Pfizer’s medical channel excellence team and develops global omnichannel strategies for scientific engagement across therapeutic areas. Oversees audience journeys, digital and social channels, paid media, vendor relationships, budgets, regulatory alignment, and channel performance. Partners with Medical Affairs, R&D, Evidence Generation, legal, compliance, and global teams to disseminate scientific content to healthcare professionals. Provides strategic leadership, manages resources, develops channel infrastructure, and drives innovation in personalized medical communications.
Top Skills:
Digital PlatformsOmnichannel Engagement PlatformsScientific Content Dissemination ToolsSocial Media ChannelsThird-Party Digital Platforms
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
