Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
Our Role
As Ada’s FP&A Manager, you will report to the Senior Strategic Finance Manager and act as a senior individual contributor with high ownership across key forecasting and reporting processes. You will lead department-level budgeting, support company-wide forecasting, and develop financial analyses that drive business performance. In this role, you’ll collaborate cross-functionally to connect financial and operational data, producing insights that inform strategic decisions.
Key Responsibilities
- Financial Reporting & Metrics: Build, maintain, and improve key financial reports and metrics, ensuring accuracy, consistency, and timely delivery.
- Department Budget Ownership: Lead the operating expense and headcount forecasting process for select departments, including annual budget creation, monthly variance analysis, and ad hoc financial reviews.
- Forecasting & Modeling: Support the development of the annual budget and rolling forecasts. Maintain and enhance the three-statement financial forecast model to guide strategic planning and assess performance.
- Month-End Close Partnership: Collaborate with the Accounting team to ensure a smooth and timely close process. Align actuals with forecasted data and identify key variances.
- Cross-Functional Collaboration: Partner with teams across the organization to integrate financial and non-financial data into actionable insights and strategic reporting.Work closely with senior leadership to ensure alignment of financial goals with business strategies.
- Board & Executive Materials: Assist in preparing board and leadership materials, ensuring data accuracy and helping craft a clear, cohesive narrative on business performance.
- Process Improvement: Identify opportunities to enhance FP&A processes through automation, AI tools, and workflow optimization to improve accuracy and efficiency.
- Strategic & Ad Hoc Analysis: Provide data-driven insights to support company initiatives, business cases, and leadership decision-making.
About You
- 5+ years of experience in FP&A, strategic finance, or a related field (e.g., financial consulting, investment banking).
- Advanced Excel or Google Sheets skills, with experience analyzing data sets and building financial models.
- Strong attention to detail and foundational knowledge of accounting principles.
- Strong business partnering experience, with the ability to connect financial data to business strategies and communicate insights effectively to senior leadership.
- Strong communication skills and ability to connect financial data to business narratives.
- Comfortable in a fast-paced, dynamic environment and a strong desire to learn.
Nice to Have
- Currently holding (or pursuing towards) CPA, CFA, or MBA designation
- Prior experience in a high-growth startup, particularly in SaaS
- Familiarity with financial planning and accounting software (Netsuite or similar)
- Experience working with CRMs and BI tools (Salesforce, Looker)
The expected salary range for this position is $115,000 - $145,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
Perks
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
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