Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.
In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.
We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.
Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.
That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.
Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.
You'll Work On:Leading and growing Infrastructure and Security teams of 3–6 engineers across SRE, Developer Experience, and Security.
Owning the reliability, observability, performance, and security of Maze’s services and cloud infrastructure.
Designing and evolving internal tooling, CI/CD pipelines, and cloud platforms that enable product teams to move fast while meeting security and compliance requirements.
Preparing infrastructure and security foundations to support AI/ML workloads at scale, ensuring performance, cost efficiency, and appropriate risk management.
Supporting engineers through coaching, mentorship, and clear career development paths.
Lead and support teams responsible for the Cloud Infrastructure, Developer Experience and Security systems that power Maze’s product development.
Partner with engineering leadership to define and execute infrastructure and security strategy that scales with company growth.
Collaborate closely with Product, Engineering, and Business partners to embed reliability, developer experience, and security into delivery.
Bring a thoughtful, people-first approach to performance, feedback, and development conversations.
Own production and security incident management, including on-call rotations, post-incident reviews, and leadership during high-impact reliability or security events.
Hire, mentor, and develop high-performing infrastructure and security engineers.
Balance technical excellence, risk management, and pragmatic delivery in a high-growth, remote environment.
You have 8+ years of software engineering experience, including 4+ years leading teams focused on infrastructure, platform or security.
You have a track record of improving system reliability, developer experience, and security in production SaaS environments.
You’re comfortable operating across cloud infrastructure (AWS, GCP, or similar), CI/CD systems, and monitoring and observability tools.
You have experience leading or partnering on cybersecurity initiatives such as vulnerability management, incident response, or compliance support.
You understand how to build and secure infrastructure that supports AI-driven workloads.
You bring structure, calm, and sound judgment to complex operational and security challenges.
You’re skilled at managing remote engineers across time zones and fostering strong communication and collaboration.
You value mentorship and building teams with strong ownership and accountability.
You’ve led infrastructure or security teams at a SaaS company with a similar scale or growth stage.
You have hands on experience with Kubernetes, Terraform, or cloud-native observability and security tooling.
You’ve driven cross-functional reliability, security, or DevX initiatives.
You’ve partnered on or supported security and compliance efforts
You have experience working with modern JavaScript (Node.js/TypeScript) or similar ecosystems.
At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.
Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.
Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.
Why Maze is uniqueEarly-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze.
Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.
Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions
Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
For some locations, coverage options vary, please see our benefits pages for more information
Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
Life and Disability Insurance, 100% of the team member premium paid
Flexible time off
Meaningful equity
Company retreats, fully paid for by Maze
New MacBook (laptop), paid for by Maze
Paid Family leave: 16 weeks for birth or adoptive parents
$500/month to be used for dependent health insurance coverage
If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!
$1,500 remote work setup fund to ensure you can set up a productive work space
Flexible work schedule where you manage your own working hours
Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
Virtual social engagements randomly throughout the year
SWAG, we have some really cool swag
Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more
Check out all of our a-maze-ing benefits here.
Outreach NoticeWe understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.
