The Senior Director of Wholesale Operations will lead the wholesale operating model, ensuring product delivery, operational excellence, and customer satisfaction while mentoring teams and implementing scalable systems.
Department: Commercial, NAM Wholesale
Reports to: VP, GM Commercial
Location: North Vancouver, B.C.
Your Opportunity at ARC’TERYX:
As the Senior Director, Wholesale Operations you will be responsible for leading the development and execution of our wholesale operating model. This role is divided into key areas of expertise, mainly Wholesale Operations and Wholesale Technologies. In this role you will ensure that product delivery, service and ease of doing business are our top priorities.
This role is based out of our North Vancouver office and is open to some local hybrid work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
As part of the Wholesale leadership team, you’ll work alongside the leaders of the North American Wholesale Sales team and our Global Professional team. Together, you’ll form a tight-knit group focused on driving business growth and delivering exceptional customer experiences.
If you were the Senior Director, Wholesale Operations now, here are some of the core activities you would be doing:
- Developing and executing the operating model to ensure seamless delivery of business objectives
- Overseeing the teams responsible for wholesale operations and technologies, ensuring alignment and operational excellence across all pillars
- Partnering with regional Go-To-Market (GTM) leaders to ensure timely delivery of data, tools, and product to support commercial success
- Leading, mentoring and developing leaders on your team
- Providing regular feedback to management on operational issues, dealer challenges and improvements as well as technology management
- Implementing scalable systems and process improvements that enhance efficiency, accuracy, and service levels across the wholesale value chain
- Collaborating cross-functionally with Product, Planning, Logistics, and IT to ensure end-to-end alignment from order placement to final delivery
- Championing a culture of continuous improvement, accountability, and customer-centricity within the wholesale operations function
Here are some of the things you could be working on in the future:
- Driving cross-functional execution on operational procedures
- Delivering the business consistently by quarter
- Anticipating future business needs and proactively designing scalable solutions to meet evolving customer expectations
Are you our next Senior Director, Wholesale Operations?
- You have a bachelor’s degree in technology, Business, Operations or a related field, or an equivalent amount of experience
- You have 15+ years of Sales or Operational leadership experience, including 10+ years managing a team
- You have 5+ years of dealer service management or sales management
- You have the ability to develop clear Operating models using RACI or RAPID
- You are able and willing to travel. sometimes internationally
- You are well versed in technology procurement and deployment including SAP, NuOrder and EDI
- You are skilled at developing and supporting people to bring the best from them and inspire them to build the life they want.
- You are excellent at building relationships and influence at all levels of the organization
- You are proactive in identifying the root cause of issues and developing solutions
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.
Join us in creating positive change in ourselves, our communities, and the world.
Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.
Top Skills
Edi
Nuorder
SAP
ARC'TERYX North Vancouver, British Columbia, CAN Office
2220 Dollarton Hwy, North Vancouver, British Columbia, Canada, V7H 1A8
Similar Jobs
Design
The Senior Director, Wholesale Operations leads the development of the wholesale operating model, manages teams, and collaborates cross-functionally to enhance efficiency and customer experience.
Top Skills:
EdiNuorderSAP
eCommerce • Fintech • Payments • Software • Financial Services
The Software Development Engineer II will be responsible for developing software solutions and contributing to engineering projects within a collaborative environment.
eCommerce • Software • Design
Develop and test production code for web applications, collaborate with teams to plan features, and debug production issues.
Top Skills:
AWSCloudflare WorkersGraphQLNode.jsPostgresPulumiReactTypescript
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
