Senior Director, Operations Management – Cloud-Native Transformation

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
We are seeking a visionary and execution-focused leader to drive the modernization of our global operations practices as we transition from legacy infrastructure to a cloud-native, AI-augmented, continuous delivery model. This role will be instrumental in shaping our 2026 organizational structure, upskilling talent, and redefining how we manage incidents, changes, and root cause analysis in a platform-based world. This leader must be a master communicator, capable of translating complex technical issues into clear, actionable insights for C-level executives, internal stakeholders, and—when needed—our most strategic customers.

What You'll Bring:

Impact You'll Make:

• Modernize Operations: Lead the transformation of incident response, change management, and RCA practices to support containerized services and continuous delivery in a public cloud environment.

• Incident Leadership: Own the end-to-end lifecycle of major incidents, ensuring timely triage, resolution, and delivery of preliminary RCAs within 1 business day.

• Communication Excellence: Serve as the escalation point for executive-level communications during outages. Prepare and deliver clear, business-aligned updates to internal and external C-level stakeholders.

• AI-Driven Future: Partner with platform and data teams to evolve from traditional ITSM tools (e.g., Remedy) to an AI Ops platform anchored in a public cloud data lake.

• Team Building & Upskilling: Shape the future-state org, mentor existing talent, and build a high-performing team aligned to our modernization goals.

• KPI & SLA Governance: Collaborate with decentralized development teams to define and enforce enterprise-wide standards for KPIs, SLAs, and operational metrics.

• Customer-Centric Mindset: Ensure operational practices support a consistent and reliable customer experience, especially during high-impact events.

• Cross-Functional Influence: Drive alignment across Dev, Infra, and Security teams to ensure accountability and clarity in ownership models.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Pay Scale Information :

The U.S. base salary range for this position is $187,500.00 - $312,500 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

 

TransUnion's Internal Job Title:

Sr Director, Infrastructure Engineering and Provisioning