Senior Director, Global Payment Solutions & Value-Added Services

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Job Description

Senior Director – Global Payment Solutions & Value-Added Services

INTRODUCTION:

ABC Fitness is the #1 global fitness management platform, serving over 40 million members in over 100 countries. Our SaaS platform provides the most complete club and member management solution in the fitness industry, from revenue cycle management and insights that optimize performance to highly personalized member experiences. Our mission is to help our customers turn their fitness visions into reality.

THE TEAM:

Our Global Commerce and Payments operations teams manage over $12 billion in annual payments through our cloud-native commerce platform, purpose-built for the fitness industry. We offer extensive global coverage, powerful technology, intelligent billing, frictionless payment experiences, and unmatched risk and compliance controls. Clients include Planet Fitness, Anytime Fitness, Crunch, EOS Gyms, and thousands of trainers, boutique studios, and health clubs enabled through our platforms Ignite, Glofox, Trainerize, and Evo.

We partner with some of the leading payments, banks, and fintech companies to drive payments innovation, including Stripe, Worldpay, GoCardless, Amazon Pay, Workday, Avalara, Chargebee, and card networks such as Visa and Mastercard.

THE ROLE:

ABC Fitness is seeking an experienced Senior Director of Product Management to lead our product strategy across Fitness, Technology, and Payments. In this pivotal role, you will drive the development of new solutions, value-added services, and B2B payment capabilities, including AI powered Intelligent Billing, embedded fintech integrations, and global expansion of our Commerce platform. You'll be instrumental in leveraging customer insights to drive product innovation, platform monetization, and business growth, while leading a high-performing team of product managers.

WHAT YOU’LL DO:

• Develop and articulate a compelling product strategy and cohesive roadmap that aligns with ABC’s overall business objectives and positions us as a leader in the Health and Fitness SaaS space.
• Identify and evaluate emerging trends, technologies, and competitive intelligence to inform the product roadmap and strategy.
• Work closely with executive leadership to define and execute ABC’s product strategy, focusing on growth and revenue generation.
• Oversee the end-to-end product lifecycle for key areas, including new billing and payments solutions, accounting and revenue recognition services, and a new suite of Commerce API capabilities.
• Package new products and solutions as modular shared services so ABC’s clients can leverage our flexible payment infrastructure to build experiences that grow their business, or so ABC’s own global platforms can easily integrate.
• Launch new value-added services including embedded payments, capital, and payroll offerings to engage clients and grow revenue.
• Collaborate with engineering, design, marketing, sales, and other stakeholders to deliver products that meet customer needs and drive business growth.
• Lead, coach, and inspire a high-performing team of product managers, building a culture of innovation, collaboration, and continuous improvement.
• Champion a customer-centric approach to product development, leveraging customer insights, analytics, and market research to drive product decisions.
• Collaborate with finance and analytics teams to drive the financial performance of the product portfolio, including revenue growth, profitability, and market share.
• Define key metrics and KPIs to measure product success and make data-driven decisions to optimize performance.

WHAT YOU’LL NEED:

• 15+ years of experience in product management, with 5 years in a senior leadership role within the payments, SaaS, or fintech industry, preferably at a payments, eCommerce, or billing solutions company.
• Proven track record of successfully launching and scaling digital payments and billing products in a competitive market.
• Strong understanding of payments and fintech trends, technologies, regulatory environments, and customer needs.
• Demonstrated experience in managing complex product ecosystems, design systems, monetizing product APIs, capabilities partnerships, third-party integrations, identity management, and search functionality.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and drive results across all levels of the organization.
• Experience with Agile methodologies and product management tools.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Passion for innovation and staying ahead of industry trends and advancements.
• Analytical mindset; proven experience working cross-functionally to turn data insights into strategic decisions.
• Background in successfully delivering on multi-quarter roadmaps and aligning diverse stakeholders to achieve shared goals.

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $190,000 -- $220,00 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. 

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $185,800 -- $251,000 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. 

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!