Senior Director, Agency Partnerships

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

Reporting to our SVP Global Partnerships, the Senior Director, Agency Partnerships will drive and lead our agency channel strategy. You and your team will be responsible for managing relationships with, onboarding of, enabling of, activating of, and implementation of GTM strategies with our System Integrators, Digital Agencies, and eCommerce consultants. You will work closely with Sales and Marketing to manage the channel sales pipeline and go-to-market activities that bring new clients to the Commerce platform and influence the successful delivery of client projects.

● Lead a team of Channel Account Managers to help them reach their full professional potential at Commerce 

● Manage the KPIs for the team, identifying opportunities to improve performance 

● Partner with Sales to drive partner sourced customer referrals and effectively co-sell with agency partners. 

● Lead, manage and support with our global system integrator partnerships and enterprise partner acquisition strategy in the region. 

● Lead and collaborate with the Commerce Marketing and Product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners. Responsibilities include working with and communicating across multiple team functions within Commerce and within partner organizations. 

● Work with Partners to drive joint marketing initiatives through events and other marketing campaigns. 

● Work with the Partners to develop Partner success metrics, including specific KPIs that drive merchant adoption and revenue growth for both Commerce and the partner. 

● Work closely with the Commerce Enterprise Sales, Product, and Client Success teams (Onboarding and 

Account Management) to ensure smooth onboarding experiences and servicing processes of acquired merchants using partner integrations via the Commerce platforms. 

● Deliver compelling capabilities demonstrations of the Commerce platform and address high-level technical questions, serving as a subject matter expert around how eCommerce platforms fit within overall digital commerce ecosystems. 

● Plan, organize, lead, and control balanced revenue growth, continued merchant awareness and customer satisfaction with a long term, multi-year focus. 

● Serve as a role model, source of inspiration, and coach for less experienced peers. 

● Partner with the EMEA leadership team in cultivating an environment of teamwork, openness, creativity, and continuous improvement. 

● 12+ years software or SaaS sales experience with a focus on consultative solutions selling in a rapidly growing and fast-paced environment including 

● 7+ years experience in a quota-based sales or channel sale role and 5+ years of management experience required. 

● Experience working in a Recurring Revenue or SaaS organization or Agency / systems integrator implementing ecommerce platforms and solutions. 

● Deep understanding of a variety of eCommerce platforms including Magento, Salesforce Commerce Cloud, and Shopify 

● Bachelor’s degree, ideally in business or similar field preferred. 

● Ability to travel domestically or internationally as needed. This job may require upwards of 25% travel to meet with partners which may require overnight stays or week-long stays at locations (depending on the project). 

● Driven Achiever - You thrive on challenges and have a proven history of successfully, consistently achieving revenue goals and objectives, within a complex client acquisition-driven business, preferably in the mid-market or enterprise space. 

● Action-Oriented - You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others. 

● Sales Star and Master Negotiator - You are a great salesperson with sales methodology knowledge who will be the role-model of sales excellence for the team. Your extensive experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships. 

● Master Communicator - You provide the information people to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication 

(written and verbal), presentation, and client/partner relationship skills are critical. 

● Customer Focused - You have a passion for eCommerce and helping businesses become wildly successful and are dedicated to meeting the expectations and requirements of internal and external customers. You get first-hand information and use it for improvements in products and services, act with customers in mind, and establish and maintain effective relationships with customers, gaining their trust and respect. 

● Strategist - You have perspective and can see and discuss multiple aspects and impacts of issues and project them into the future, recognize what can/should be done now to affect future performance, and see and understand the challenges between the current and the ideal situation. 

● Business Acumen - You know what to prioritize, creatively solve complex problems, and use data to make decisions. You have a deep level of knowledge about how businesses work, keep up with relevant practices and trends, and know the competition. 

● Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time. 

● A Planner - You have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easy development and maintain schedules. 

● Collaborative - You have demonstrated success working cross-functionally in matrixed organizations and have the ability to forge strong bonds and work collaboratively with key external and internal partners such across Product Development, Channel, Marketing, other sales channels. 

● Composed - You know how to remain collected in a fast-paced, high pressure, dynamic environment and carry out responsibilities with minimal direction. 

● Flexible - You not only cope with change, but you also thrive on it and can shift gears comfortably. 

● Personable - You are a high energy professional with a resiliently positive attitude and deep personal confidence that exudes a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members. 

● Technically Adept - You pick up on technical things quickly, enjoy learning new skills and knowledge, and are adept at staying ahead of the curve on relevant industry, company, product, or technical knowledge. You have a deep understanding of Salesforce.com and CRM best practices and ideally have a basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email, and online marketing tools). Technical knowledge and/or ability to write code is a plus. 

● Courageous and Ethical - You possess professional courage, steadfastly persevere through challenges, are ambitious while humble, have high standards for ethics and integrity, and do the right things the right way.

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At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.