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Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
About the Role
As a Senior Customer Success Manager, Strategic you are the main point of contact for providing guidance to our strategic customers. You will work with our customers to outline their key performance metrics and assist them in utilizing our platform to communicate with and retain their patients, manage their practice’s workflow, and help them reach their digital marketing goals. A Sr. PSM must be a keen problem solver who can think quickly on their feet, while having the ability to diagnose customer issues, formulate a strategy and deliver results. Senior Customer Success Manager, Strategic have consistently proven to be self-starters who thrive in a fast-paced environment and are confident to take control of customer conversations and provide clear guidance on how high value customers can accomplish their goals. You will work autonomously to close proactive playbooks and inbound requests, while building long-term value-based relationships. Senior Customer Success Manager, Strategic drive net revenue retention and own the customer renewal process.
Your Area of Focus
- Nurture, expand and retain our Strategic customer base of customers spending over $15,000 in annual revenue
- Understand clients' business and digital marketing goals, set expectations, and assess what they need to achieve full system adoption.
- Develop a customized strategic plan for clients and proactively monitor progress, providing necessary resources to increase lifetime customer value.
- Conduct strategic outreach to your client base, focusing on adoption, retention, or revenue drivers using customer health and engagement analytics.
- Provide personalized recommendations on how adopting the core product or add-on services can drive value for clients.
- Achieve ARR Retention and Expansion revenue goals each quarter, ensuring all personally supported accounts are progressing towards full utilization of the application.
- Tailor conversations to clients' needs, document and resolve open action items and critical gaps promptly, leveraging your product and customer knowledge.
- Demonstrate expertise in learning new solutions quickly and finding creative and strategic solutions for clients' growth and goals.
- Deepen knowledge of industry, digital marketing best practices, and consultative selling tactics through continued learning opportunities provided throughout your tenure.
- Collaborate with Marketing, Product, and other Customer Success teams to test new initiatives' effectiveness and provide customer feedback and workflow optimization opportunities.
Your Professional Qualifications
- 2-3 years experience leading high value client projects or solving complex problems
- A passion for energetic and fast-paced environments
- Proven self-learner who thrives in the opportunity to take initiative
- Demonstrated ability to quickly learn and adapt to new technologies
- Excellent communicator with the ability to formulate digestible solutions
About Tebra
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
Our ValuesStart with the Customer
We get to know our customers - and their patients - and look at the world through their lens.
Keep It Simple
Healthcare is too complex. We aim to simplify it for everyone.
Stay Entrepreneurial
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better Together
We are diverse, humble, and collaborative. We put the team first and win together.
Celebrate Success
Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits
In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
#LI-AH1 #LI-Remote #BI-Remote
Remote Pay Range
$60,000—$70,000 USD
Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at [email protected] and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
What We Do
The world of medicine is forever evolving, with new demands and challenges around every corner. We’re always looking ahead to bring tomorrow’s solutions to today’s providers. Some might call it foresight or innovation. We call it Tebra. Today we’re helping practices thrive with solutions for practice operations and practice growth across our two products, Kareo and PatientPop. Together, they become the complete operating system for practice success.
We are Tebrans and we are building the future of well-being, together! Want to join our team? Check out our careers page.
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