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Job Description Summary:
The Senior Customer Solutions Engineer is an Enterprise Content Management (Mobius ECM) product expert and trusted advisor providing primarily post sales technical expertise to our customers. You will also work closely with Rocket’s partner community to build their knowledge and independence around pre and post sales tasks. Ideally this person is an expert in Mobius; other ECM product will also be considered. https://www.rocketsoftware.com/products/rocket-mobius
Essential Duties and Responsibilities:
- Provides consulting services to implement detailed customer implementations of Rocket’s Mobius ECM
- Ensures the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards
- Using established techniques, deliver implementation services that allow for successful proof of concept and post-sales deployment of purchased products, customer satisfaction and ongoing business retention
- Present and deliver highly technical presentations and training on products.
- Work with Rocket partner community to provide appropriate pre and post sales training to ensure a partner can effectively lead a sales opportunity and product implementations
- Sharing customer feedback to product management for future product enhancements
Required Qualifications:
- At least 4-8 years of customer facing experience (database admin, technical support etc) working with Enterprise Content Management systems—Knowledge of Mobius is helpful, but not required
- Bachelor’s Degree, or equivalent work-related experience
- High proficiency configuring and deploying applications in Linux and Windows
- Database technologies (e.g. Oracle, SQL, DB2)
- Enterprise application development (e.g. Java, .NET, Python & shell scripting) is very helpful
- Experience deploying cloud server environments and applications, ideally with experience using Kubernetes
- Previous customer facing consulting experience, with exceptional communication and organizational skills
- Committed to Rocket’s core values of empathy, humanity, trust and love.
Information Security:
Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
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The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
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What Rocket Software can offer you in USA:
- Unlimited Vacation Time as well as paid holidays and sick time
- Health and Wellness coverage options for Rocketeers and dependents
- Life and disability coverage
- Fidelity 401(k) and Roth Retirement Savings with matching contributions
- Monthly student debt benefit program
- Tuition Reimbursement and Certificate Reimbursement Program opportunities
- Leadership and skills training opportunities
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
