We’re looking for an experienced content designer to help improve and innovate on our core product experience—the foundations of Dropbox. You’ll craft content strategy and UX writing for features that help millions of people do amazing work every day.
The role is part of the newly centralized Content Design team within the Writing Studio, which is responsible for the quality, consistency, and excellence of writing across the company.
While staying closely connected to other content designers across the company, you’ll embed in your product area. In your day-to-day, you’ll participate in design team meetings and critiques, and partner closely with product designers, product managers, engineers, researchers, and more.
In this role, you'll own content design for key areas of our product experience, including onboarding, feature adoption, and quality improvements. You’ll be responsible for developing and maintaining consistent language across surfaces to make Dropbox feel seamless and easy to use.
Responsibilities- Own the content strategy and UX writing across core Dropbox features
- Deliver high-quality UX writing for menus, onboarding, settings, and core user flows
- Translate complex concepts into friendly, easy-to-understand experiences
- Align your work to business goals, user needs, and our style guides
- Create, maintain, and socialize content guidelines
- Craft content informed by user feedback, metrics, technical constraints, localization, and accessibility
- Partner closely with product designers, engineers, product managers, researchers, and other stakeholders
- Prioritize across a broad range of needs to focus on the highest impact projects
- Workshop with a first-class team of content designers, improving your work and raising the quality bar for Content Design
- Collaborate with product marketers and other partners to align messaging
- 7+ years of professional writing experience, including 5+ years focused on in-product content
- A knack for crafting end-to-end experiences and translating technical talk into people speak (we like humans)
- Experience following and creating writing style guidelines
- An ability to be both creative and consistent within a controlled vocabulary
- Skill in prioritizing with competing projects and stakeholders
- Experience partnering with designers, researchers, product managers, and engineers
- A portfolio of content design (please include this with your application)
- Experience iterating on a mature product
- Experience writing for mobile apps and/or across platforms
- Passion for building team culture
