The Client Success team members align themselves to the sales team to deliver value to clients and ensure they have the conviction to renew and grow their partnership with the Gartner conference business. This is a critical role that drives client retention and builds a strong foundation for growth.
Responsibilities:
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Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo, booth, registration, product literatures, promotional banners)
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Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
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Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients
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Partner with the Event Sales Organization to drive satisfaction, account retention and growth
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Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client’s business, industry and mission critical priorities
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Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-event, onsite and post-event
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Evaluate and track the client experience at every conference allowing for improved processes and actions
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Provide evidence of value received as confirmed by the client to be utilized in driving the renewal
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Join Event Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal
Requirements:
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Bachelor's Degree, preferred
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3-5 years experience in a fast paced and agile customer service environment
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Previous experience leading a project
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Passionate about service delivery and driven by client success
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Strong business acumen
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Ability to receive, interpret and react to client requests in a customer focused manner and with a high degree of professionalism
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Highly organized with a strong attention to detail
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Excellent written and verbal communication skills, including presentation skills and the ability to persuade others
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Ability to manage multiple deadlines, prioritize and work under pressure
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Ability to work independently and within a team
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Proficiency in the MS Office suite and G-suite
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Willingness to travel and offer onsite event support to clients approximately 20-25% across EMEA and with scope for international travel
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Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
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Job Requisition ID:97043
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