Own a portfolio of Tier 1/2 accounts for managed IT, cloud, and cybersecurity services. Drive retention and expansion, deliver QBRs with vCIO/TAM, manage renewals, maintain CRM records in HubSpot, mentor Account Managers, and escalate/resolve technical issues while coordinating upsell opportunities with Sales and product teams.
The Senior Account Manager owns a portfolio of Tier 1 and Tier 2 accounts across OneNet Global’s managed IT services, cloud solutions, and cybersecurity offerings. This is a dual retention and revenue role — Senior AMs are expected to deeply understand each client’s business, proactively identify expansion opportunities, and deliver a consistently exceptional client experience. They partner closely with the vCIO/TAM on quarterly business reviews for strategic accounts and serve as a mentor and escalation resource for Account Managers on the team.
This role is part of a newly established Client Success department being built from the ground up under the Director of Client Success. There is genuine opportunity for a motivated person to shape how client success is done at OneNet Global.
This role offers a competitive base salary of $77,000.00 to $85,000.00 annually with OTE of $100,000.00 to $115,000.00.
This role offers a competitive base salary of $77,000.00 to $85,000.00 annually with OTE of $100,000.00 to $115,000.00.
Key Responsibilities
• Serve as primary point of contact for a portfolio of Tier 1 and Tier 2 accounts
• Develop and execute account plans that drive retention and identify upsell opportunities
• Partner with the vCIO/TAM to prepare and deliver quarterly business reviews (QBRs) for strategic accounts
• Proactively monitor account health indicators including support volume, contract dates, and relationship signals
• Own renewal conversations and negotiate contract expansions within approval thresholds
• Escalate technical issues appropriately and follow through to resolution
• Maintain accurate CRM records, activity logs, and account health scores in HubSpot
• Surface upsell and cross-sell opportunities and coordinate with Sales and the vCIO on larger opportunities
• Mentor Account Managers and provide guidance on complex account situations
• Represent the client voice internally — bring structured feedback to delivery, product, and leadership
Skills, Knowledge & Expertise
• 3 to 5 or more years in account management, customer success, or B2B sales — managed IT services, cloud solutions, cybersecurity, or technology services strongly preferred
• Proven track record of hitting retention and upsell targets — be ready to share specific numbers
• Comfortable leading conversations with business owners, operations leaders, and C-suite contact
• Strong organizational skills and ability to manage a meaningful portfolio without things falling through the cracks
• Working knowledge of managed IT infrastructure, cloud services, or cybersecurity solutions
• CRM proficiency required — HubSpot, Salesforce, ConnectWise, or similar
• Experience with PSA tools (ConnectWise, Autotask) is a plus but not required
About
Shield Technology Partners is a national IT Services platform formed through the collaboration between Thrive Holdings and ZBS Partners. By combining Thrive Holdings’ technological expertise with ZBS Partners’ proven approach to supporting founder-led businesses, Shield Technology Partners is dedicated to accelerating growth, innovation and long-term value creation for IT services companies across the country.
Similar Jobs
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Develop and execute personalized account-based marketing programs for strategic B2B accounts. Partner with Sales to prioritize accounts, engage buying groups, create pipeline, and accelerate opportunities through coordinated multi-channel campaigns. Analyze account, intent, engagement, and pipeline data; run experiments; apply AI responsibly; and scale successful campaigns into repeatable playbooks. The role requires strong writing, analytical judgment, cross-functional influence, and independent ownership of complex ABM initiatives.
Top Skills:
Account-Based Marketing PlatformsDigital AdvertisingEmail MarketingGenerative AiMarketing Analytics
Cybersecurity
Own customer technical relationships from onboarding through adoption, expansion, and renewal. Lead implementations, integrations, configuration, troubleshooting, and security reviews while advising on identity, access management, device trust, and SaaS security. Partner with Customer Success and cross-functional teams to manage risks, represent customer needs, create scalable resources, mentor peers, and improve lifecycle processes.
Top Skills:
GdprIdentity And Access Management (Iam)Iso 27001OauthSaaSSecurity Assertion Markup Language (Saml)Single Sign-On (Sso)Soc 2System For Cross-Domain Identity Management (Scim)
Cloud • Information Technology • Internet of Things • Software • Consulting • Infrastructure as a Service (IaaS) • Automation
Leads strategic enterprise accounts, provides expert technical guidance, supports cloud and containerized platform implementations, resolves complex issues, conducts technical reviews, documents solutions, collaborates with engineering and product teams, and mentors colleagues. Builds trusted customer relationships to improve satisfaction and retention. Requires French and English fluency, expertise in OpenShift, Kubernetes, containers, CloudForms, and Ansible, plus occasional regional travel.
Top Skills:
AnsibleCloud PlatformsContainer OrchestrationContainer RegistriesContainersContinuous DeliveryContinuous IntegrationDevOpsGitJavaKubernetesMicroservicesOpenshiftRed Hat CloudformsRpm-Based LinuxSvn
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
