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The Senior Account Manager is responsible for driving revenue growth and managing customer relationships at Dropbox. This role involves maintaining customer satisfaction, uncovering new opportunities, and delivering impactful product demonstrations while collaborating with internal teams to support customer needs.
Role Description
The Senior Account Manager role is responsible for the success of Dropbox’s existing customers by developing trusted relationships within accounts, creating new opportunities via Dropbox’s portfolio of products, and driving revenue retention. We are looking for collaborative and highly engaged Account Manager to drive revenue growth across a set of existing customers and own the customer relationship. If you are a strong communicator & negotiator, have ownership mindset, and enjoy building relationships with your customers, then we invite you to apply.
Responsibilities
Sales Capability
- Own, drive and manage the end-to-end customer relationship – ensuring customer retention, renewal and up-sell/cross sell of the entire DBX solution set
- Accurately maintain forecast of your territory and communicate any retention risk to internal resources in order to develop resolution strategies
- Ensure customer satisfaction and delight though alignment to leverage DBX solutions to solve/support customer business priorities
- Prospect heavily within your install base of accounts and create net new sales pipeline
Business/Commercial/Account Management
- Establish multiple customer touch points by mapping and engaging key stakeholders across the Customer organization
- Lead proactive deep discovery conversations to uncover new opportunities within existing accounts and ensure the Dropbox multi-product offering reaches the key stakeholders
- Partner with our Customer Success Managers and Technical Solutions Specialists to develop territory plans, account plans and account strategies to drive revenue growth and market share within these accounts
- Delight every Dropbox customer with each interaction and play a key role in developing the market reputation of Dropbox as we scale and evolve our products to meet business customers’ needs
Product/Technical
- Deliver impactful product demos, provide insightful technical answers, and recommend creative ways to get the most out of Dropbox Business
- Become a strong technical product expert through training and deep utilization of Dropbox core products
- Support and drive customer understanding of and appreciation for the Dropbox product roadmap
- Be the voice and champion of the customer to the product team and other cross functional organizations
General
- Make every potential Dropbox customer happy with every interaction, regardless of deal size or likelihood of close
- Develop a thorough understanding of Dropbox products and maintenance contracts
- Manage, track, and report sales activities and results using Salesforce
Requirements
- 6+ years of experience as an Account Manager or Account Executive in a closing sales role
- Consultative selling experience resulting in growing existing accounts
- Strong Track record of meeting sales objectives such as quota and productivity requirements
- Strong SaaS, Technical and Commercial acumen
- Prior experience selling into IT
- Strong negotiation and prospecting skills
- Working knowledge of MS Office Suite (Word, Excel, and PowerPoint) & G-Suite
- Knowledge of Salesforce.com and Slack
- Training in formal sales methodology
- Bachelor's Degree or equivalent required
- Capability to work in a Virtual First environment
Preferred Qualifications
- Customer Oriented, Problem-solving & analytical mindset
- Training in formal sales methodology
- High level of self-motivation
Compensation
Canada Pay Range
$223,600—$302,500 CAD
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