Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation, lobby events, and by building strong relationships with property managers.
Major Duties and Responsibilities
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
- Solicits residential customers through door-to-door solicitation, lobby events, and by building/maintaining strong relationships with property management
- Generates incremental revenue from existing customers by adding new/additional services
- Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
- Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
- Attends and actively contributes to sales meetings and training programs
- Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
- Collect and account for funds and provide receipts according to Company policy and guidelines
Required Qualifications
- Knowledge of cold call sales skills, persuasion, and clear communication skills
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
- Ability to work outside for extended periods in any season and/or during inclement weather
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Valid driver's license with a satisfactory driving record within Company required standards
Required Education
- High School Diploma or equivalent work experience
- Required Related Work Experience and Number of Years
- Experience in sales or customer service - 0 to 6 months
Preferred Qualifications
- Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
- Knowledge of cable or telecommunications services
- Experience with consumer education of products and services
- Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.
- Bilingual Spanish Preferred
Preferred Related Work Experience and Number of Years
Sales or relevant work experience - 1+
SMD311 2025-48532 2025
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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