**This position is remote/work from home. You need to reside within the Central or Eastern Time Zones.
Sales Operations Senior Analyst (CPQ) is responsible for taking CPQ features and/or user stories and working directly with Product and Key Business stakeholders to understand and document all business requirements and be able to speak to those requirements, representing the businesses from business requirement definition to final roll out. This individual is accountable to ensure IT has proper requirements, document business requirements, work with business to identify standard administration tasks (fields, picklists, etc) and understand details for sprint reviews and development questions. Also responsible for "pre work" needed before submitting a user story or feature to IT. This individual must also stay close to Support trends to ensure Product is prioritizing highest impact functionality within CPQ. Additionally, they are responsible for proof of concepts and art of the possible activities within CPQ.
What You'll Do
- Accountable for ensuring CPQ Product team has proper requirements
- Document business requirements along with Product, specifically Product Owners across CPQ and Product Catalog
- Partners with, and represents, Sales/PM/SBO stakeholders (IC or Director-level in most scenarios) to understand objectives, priorities, challenges and process/system issues related to contracting and quoting
- Ability to connect with business stakeholders and represent needs when gathering/presenting requirements back to Product
- Participant in Sprint reviews and Backlog Refinement
- Participate in Prioritization exercises with Stakeholders and articulate needs back to Product during Quarterly Planning
- Ensure requirements are translated properly to user stories or features
- Routinely reviews ticket/pain point trends from CPQ Support team to ensure Product backlog addresses top issues for Sales and PM CPQ users
- Partner with Product to ensure roadmap is socialized/understood by Sales/PM Leaders
- Build reports/dashboards to track key metrics associated with top issues / new CPQ functionality to measure impact to business when appropriate
- Uncover areas of opportunity to improve data and dependencies for CPQ outside of Product and the SBO
- Ensure processes are defined, if needed, and partners with process governance team to ensure all details are understood
- Reviews comms and training collateral for CPQ deployments and workarounds
- Run proofs of concept to determine future recommendations to stakeholders
- Documentation needed prior to submitting for IT discovery/requirements gathering
- Participation in BAU calls with Key Sales and PM Stakeholders
- Participation in Success Sessions to showcase recent enhancements and best practices with Sales and PM
What's in It for You?
Here's a sneak peek at the benefits you could experience as a Cox employee:
- A competitive salary and top-notch bonus/incentive plans.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Professional development and continuing education opportunities.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Extra perks like pet insurance, employee discounts and much more.
Check out all our benefits.
Who You Are
Minimum:
- Bachelor's degree in related discipline and 4 years of relevant experience. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field
- 3+ years of Configure/Price/Quote (CPQ) software experience or relevant systems (Billing/CLM) experience
- Experience with Salesforce.com required
- Experience with lead-to-cash processes and platforms
- High level understanding of Scaled Agile Framework
- Proven skill in change management and problem solving
- Project Methodologies: Thorough understanding of program management techniques and methods
- Build Relationships: Establish and maintain positive working relationships with others, both internally and externally
- Communicate Effectively: Good listener with outstanding interpersonal qualities and a natural, effective consultative style who can present their views in a clear and compelling manner
- Creativity/Innovation/Proactive: Develop new and unique ways to improve operations of the organization and to create new opportunities.
- Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to exceed expectations
- Collaboration: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions
- Solve Problems: Assess situations to identify causes, generate solutions, and make recommendations to resolve the problem
- Systems: Fluent in Microsoft Office particularly Excel, Word and PowerPoint and Advanced excel skills required
- Influence: Ability to operate and work across functional groups in a matrixed organization and influence change
- Work Ethic: Must be willing and able to "roll up the sleeves"
- Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.
Preferred:
- Knowledge of existing Cox Automotive sales processes and systems
- Working knowledge of Cox Automotive Sales and Performance Management organizations
Join the Cox family of businesses and make your mark today!
USD 79,400.00 - 119,000.00 per year
Compensation:
Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
