Location: Montreal
Bilingual: French/English
Reports to: Sales Engineer Manager
As a Sales Engineer, you will serve as the trusted technical expert and partner to our dealer customers who purchase and install Snap One products, with a primary focus on Control4 automation solutions. Reporting to the Sales Engineer Manager, you will provide high-level technical support, education, and hands-on assistance to help dealers design robust systems, avoid common pitfalls, fully leverage product capabilities, and drive incremental revenue — all while ensuring exceptional end-user experiences.
This role combines deep technical expertise with strong relationship-building and presentation skills. You will thrive in a dynamic, customer-facing environment, continually assessing dealer needs and delivering tailored guidance — both virtually and in-person.
JOB DUTIES:
- Collaborate closely with sales teams to boost productivity through proactive engagement, training sessions, on-site support, and consistent follow-up.
- Accelerate new account onboarding with hands-on activities, training, and guidance to ensure rapid adoption and success in Control4 product sales.
- Conduct on-site inspections, troubleshooting, and support for dealer projects as needed.
- Deliver on-site and virtual training, project design consultations, programming assistance, and technical expertise to dealers.
- Communicate effectively and collaborate with both technical integrators and business/executive-level stakeholders.
- Maintain strong internal communication regarding customer opportunities, product feedback, and service needs.
- Foster long-term customer satisfaction by building and nurturing relationships, proactively following up, and coordinating with internal resources to deliver timely sales and technical support.
- Independently manage a dynamic schedule, prioritize tasks, and multitask effectively in a fast-paced, travel-heavy role.
YOU MUST HAVE:
- 5+ years of experience in a sales, customer-facing, or technical support role within the AV/integration industry.
- 4+ years of hands-on experience with Control4 and/or other home automation/control systems.
- Proven track record of delivering measurable business results (e.g., increased sales, successful project deployments, customer retention).
- Strong system design skills combined with practical, hands-on installation and troubleshooting experience.
- Excellent problem-solving abilities and executive/client relationship management skills.
- Willingness to travel up to 75% (primarily regional, with occasional overnight stays).
- Valid driver's license with a clean driving record.
WE VALUE:
- Control4 certification (or equivalent PCNA/Snap One certifications).
- Advanced Control4 training and/or additional manufacturer certifications in related automation, networking, or AV technologies.
About Us
Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
