What you’ll do
- Build knowledge, competencies and job skills in Titans so that they can deliver value in every interaction with Prospects and Customers to reach their full performance potential.
- Shorten ramp time to productivity for new hires by creating, executing and continually optimizing the new hire onboarding program, while setting the expectation standards out the gate.
- Lead teams of new hires throughout their training period and hold them accountable for meeting their job responsibilities
- Get teams to peak performance against scorecard (e.g., close rate, cycle time, activations, NPS, product utilization, etc.) for ICs and Managers by uncovering gaps in competencies and developing programs to improve. This can include reviewing activities and coaching 1:1 or adapting overall program if there are systemic issues.
- Build and train to playbooks that reinforce value and outcomes to our Prospects and Customers.
- Deeply understand our Prospects and Customers, what they value and translate that into all enablement programs.
- Inform go-to-market requirements and adoption programs, including internal comms and change management strategies
- Activate changes in product, process, systems and tools across the function.
- Orchestrate creation and execution of programs by leveraging resources across the organization, with strong cross-functional partnerships with Leadership, Talent Acquisition, Product-Marketing, and more.
- Leverage technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc.
- Develop additional learning opportunities (both formal training and on-the-job experiences) for skills development at different stages of career path.
What you’ll need:
- Proven enablement and training success including ability to demonstrate impact in a high growth organization
- Strong organizational skills and the ability to manage multiple projects across different stages
- BA/BS degree and at least 3-5 years of related experience in training and enablement
- B2B SaaS experience
- Exceptional written and verbal communication skills
- Ability to prioritize tasks effectively and be a team player with strong interpersonal skills and ability to inspire and motivate others
- Strong ability to build and maintain stakeholder relationships
- Ability to thrive in a fast-paced, unpredictable environment
- Adept at project management and cross-functional collaboration
- Proficiency with CRMs, LMS platforms, eLearning software
- Experience in the job function of the team you will enable and expert level of knowledge in the function’s processes
- 2+ years proficiency with the ServiceTitan platform in a post-sales role, with product knowledge levels meeting or exceeding requirements for the function you support
- Experience in people management or a demonstrated ability to motivate and lead others
- Experience in home services industry a plus
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We OfferWhen you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
.png)
.png)
