RQ09190 - UX Designer - Senior

Job Title: RQ09190 - UX Designer - Senior
Client: Ministry of Public and Business Service Delivery (former MGCS)
Work Location: 222 Jarvis, Toronto, Ontario, Hybrid
Estimated Start Date: 2025-05-01
Estimated End Date: 2026-03-31
#Business Days: 254.00
Extension: 127.00
Hours per day or Week: 7.25 hours per day
Security Level: No Clearance Required
Must haves

• Content design specialization
• Experience with OPS design standards and systems including enterprise product such as CXP
• Figma experience
• Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)

Description
Responsibilities:
Create effective, user friendly and visually appealing interfaces. Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
Experience and Skill Set Requirements
User-centered Content Design (30%)

• Experience designing content to meet user needs and make complex, technical language and process simple to understand
• Ability to discern the right information in the right format for what users need
• Robust experience in writing, editing, and publishing digital content
• Experience in using content management systems, and content production processes to publish content
• Ability to write in plain, clear language that conveys understandable and accessible information
• Expertise with content analysis, auditing, and copyediting pre-written content to align with user needs and relevant best practices
• Possess a designer’s ‘toolkit’ of methods and approaches to deal with various content design challenges that may occur at various stages of a product’s development
• Understanding of government accessibility requirements and design content with consideration for common assistive technologies, such as screenreaders
• Ability to use data, research, and evidence to review and evaluate content and iteratively improve content design
• Consistently and effectively apply content standards and style guidelines to your work
• Understand content lifecycle management and can advocate for it amongst complex groups of product/service stakeholders
• Ability to contribute to content strategies and policies, including creating content patterns or standards
• Ability to produce content concepts and prototyping through a variety of methods - from paper sketches to clickable prototypes
• Ability to UX and Service designers with collaborative research and product design activities, such as user interviews or usability testing
• Practice ego-free design: be open to giving and receiving feedback, collaborating with and supporting other designers
• Utilize pragmatic, thoughtful design approaches; think critically about what value design activities are bringing to a project, and strategize approach based on organizational need rather than following “textbook” solutions

Communications (20%)

• Strong communication skills to prepare research documentation, including but not limited to; reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
• Ability to communicate content design concepts and prototypes in clear and understandable manner
• Ability to communicate with technical experts and business subject matter experts to elicit key information relevant to user experience, service design, and content design
• High emotional intelligence skills, with ability to discern between various stakeholders’ interests and find reasonable compromises through consensus building
• Strong mentoring and coaching abilities; ability to convey content design concepts and methods to team members and stakeholders outside of design professions

Agile Product Development (15%)

• Experience working in an agile, sprint-based development environment
• Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)
• Experience collaborating and sharing design tasks with multiple designers on complex product deliveries
• Ability to conceptualize design tasks as part of greater product development team; understand the impacts design deliverables have on other aspects of product delivery
• Adaptable, reflective, and responsive to feedback on both delivered work and delivery process

Experience (15%)

• Experience with medium-to-large sized product development / service design projects
• Experience dealing with designing content for services and products that deal with large organizational complexity
• Experience with leading strategy and execution on content design
• Experience with Figma user interface design software
• Experience designing interfaces with a design system
• Experience conducting content audits
• Experience creating content within organizational content standards and style guidelines
• Experience preparing documentation that can be used by professional translators to convert content into other languages