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AuthZed

Revenue Operations Lead (US/Can - East Coast)

Posted 5 Hours Ago
Be an Early Applicant
Remote
2 Locations
Mid level
Remote
2 Locations
Mid level
The Revenue Operations Lead will manage GTM operational workflows, optimize HubSpot CRM, maintain lead management processes, support sales and customer success operations while tracking performance analytics to inform business decisions.
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About AuthZed:

We’re pioneering open-source authorization solutions for scaling businesses tackling complex end-user permissions in zero-trust architectures. Our focus is on providing SpiceDB—the most mature open-source permissions database inspired by Google’s Zanzibar system—and building managed services that enable planet-scale production authorization services.

Our strategic approach to capital-raising has empowered us to efficiently utilize our $3.9M seed fund. We’ve developed SpiceDB, now the open source standard in authorization database technology, fortified our reputation as authorization experts, accelerated our open-source community growth, and are scaling revenue with robust enterprise products.

AuthZed is a fully remote company with employees across the US and Europe. We’re a hardworking group with a software-driven culture; even our sales team understands and loves our technology! We bring integrity to all our interactions, fostering confidence in decision making - trusting and respecting each voice on our team, every day.

What You'll Own:

Platform & Technology Management

  • Manage and own the complete GTM operational stack and workflows as a product owner for internal stakeholders across sales, marketing, and customer success. Ensure cross-functional GTM team alignment, revenue growth, and efficiency

  • Build out, maintain, and streamline platforms and tools as needed to reach GTM goals

  • Own and optimize HubSpot CRM platform, ensuring stakeholders practice proper hygiene across all touchpoints in the customer lifecycle

Lead Management & Data Operations

  • Build and maintain flows related to lead scoring and routing, lifecycle stages, and sequences spanning inbound, outbound, and product-led motions

  • Unify Ideal Customer Profile (ICP) and target account definitions and reflect/maintain in the sales and marketing systems of record in partnership with sales and marketing, supporting marketing with attribution across various marketing channels

  • Ensure integrity and synchronization of all GTM data

Sales Operations & Pipeline Management

  • Support sales with pipeline reporting and associated metrics to support operational cadence such as pipeline calls, deal reviews, and the like

  • Enforce seller discipline and track/improve pipeline accuracy and deal rigor to continuously improve forecast accuracy

  • Assist leadership in driving quarterly business reviews, forecasts, annual budgeting, and planning

Customer Success Operations

  • Support CS with automated alerts concerning account usage and expansion signals and renewal/expansion forecasting

Performance Analytics & Strategic Insights

  • Own end-to-end GTM metrics and observability to track and assess performance of all revenue-generating functions, drive improvements to KPIs, and inform GTM strategy decisions for audiences spanning leadership, board, and investors

  • Measure effectiveness of collaboration between key GTM functions - sales, marketing, and CS

Process Management & Continuous Improvement

  • Develop, document, maintain, and implement a comprehensive GTM operations strategy

  • Document and maintain GTM wiki detailing your work and processes

  • Triage and proactively gather feedback from GTM and finance teams to assess efficiency and gaps in our GTM operations

Team Experience

  • Administer GTM team compensation plans

  • Attend twice yearly full team off-sites (typically U.S.-based)

What You Bring:

The Essentials:

  • Experience: 3 to 5+ years in revenue operations within the B2B software space

  • Experience with Technical integrations and Data Analysis: Able to build BI applications, analyze and query data with SQL (as needed), and integrate APIs across platforms and databases

  • Sales Experience: 1-2 years experience working in a customer-facing role either as a seller or in a sales support role and have first-hand experience of the operational requirements

  • Expert-level Knowledge of GTM Tooling: You are deeply skilled with the key CRM products and related tools required in an effective B2B software GTM stack and how to integrate, maintain and automate them

  • Sales and Marketing Methodologies: Deep understanding of B2B SaaS sales and marketing concepts, e.g. SLG, PLG, Pipeline, etc

  • Hands on Experience: You have built and maintained a GTM stack from the ground up as the first revenue operations hire

  • Flexibility and Adaptability: Comfortable with ambiguous and changing requirements, with a rapid ability to learn new technical concepts

  • Communication: Excellent communication, presentation, and collaboration skills, with a keen eye for using data to back your proposals and ideas for GTM leadership team’s consideration

Extra Shine:

  • Sales Team Design: Experience planning and building sales territories and incentive plans.

  • Open source + commercial GTM model experience a strong plus

  • PLG SaaS experience

Benefits:
  • Opportunities to work with cutting-edge technology in a growing sector

  • A supportive environment where your ideas lead to real impacts

  • Competitive salary based on experience

  • Stock options at an early-stage startup

  • Comprehensive benefits including healthcare (in the US) and other insurance

  • 401(k) + 401(k) company contribution (3% of your annual salary)

  • This role is fully remote, with flexible working hours to accommodate different time zones

  • You’ll also get to enjoy periodic travel for bi-yearly team on-sites, where we focus on team bonding, collaboration, and having fun together!

Join a supportive and innovative team with a remote-first culture, where your contributions directly impact our growth and success.

Top Skills

APIs
Bi Applications
Hubspot Crm
SQL

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