As Alida's Research Coordinator you will be responsible for executing, managing, and overseeing online qualitative research projects (e.g. IDIs, focus groups, UX) for our clients using our SaaS platforms within the Managed Services team. Our clients’ success depends on timely and accurate delivery on these projects.
You will be client-facing and will work with external vendors and internal teams, with a focus on client service and project success in online qualitative research. Due to the nature of the work, you would be expected to manage multiple projects in a deadline-driven, fast-paced environment to guarantee timely and accurate delivery. In this role, you will have an exciting opportunity to assist Fortune 500 organizations gather actionable.
Research (qual or UX), project coordination experience, and basic knowledge about insights management is strongly encouraged, along with a drive to learn every day, to own the details, and to deliver exceptional customer service.
Project Management
- Manage time efficiently to coordinate and execute projects for our largest global clients, working on multiple projects at a time in a deadline-driven, fast paced environment
- Liaise with external partners and internal teams to ensure timely project completion
- Monitor and report on project progress internally and externally to ensure deliverables, budgets and timelines are met
- Respond to shifts in project scope and effectively manage client expectations
- Address and escalate risks where needed
- Complete internal documentation processes to ensure accurate resource planning and financial reporting
- Provide superior service that delights our customers
Research Operations
- Manage and coordinate with research and sample vendors to ensure quality and timeliness of deliverables, including reviewing screeners and reports
- Program, customize, and modify qualitative sessions and screener surveys in proprietary SaaS platforms
- Deploy screeners and monitor recruitment
- Select and schedule participants to online qualitative sessions (e.g. IDIs, focus groups)
- Troubleshoot logic and programming issues
- Follow QA processes to ensure a quality product is delivered
Client Management
- Serve as primary point of contact throughout project lifecycle for clients, managing expectations and ensuring clear communication
- Build and maintain strong relationships with key client stakeholders through regular communication and proactive project updates
- Navigate complex client requirements while maintaining project scope, budget, and timeline integrity
- Anticipate client needs and provide strategic solutions to address challenges before they impact project timelines
- Facilitate collaboration between external vendors and clients to ensure alignment on project goals and deliverables
Desired Skills and Experiences
- Bachelor’s or above educational degree with a focus in Business, Marketing, Market Research, or Communications
- 3+ years experience as a Project Coordinator or Research Specialist, preferably within the software or market research industry
- Proven ability tSrSo work in a demanding and fast paced environment
- Excellent time management, organizational, and problem-solving skills
- Attention to detail
- Excellent written and verbal communication
- Ability to work in a team environment as well as independently
- Strong aptitude for technology and ability/desire to learn new software
- Bonus: Prior experience in managing vendors, qualitative or UX research operations, global research experience, project management, or online survey programming a plus, but not a requirement
Additional details:
- The typical salary range for this position in Canada is $75,000-85,000 CAD per annum. Final salary will depend on experience.
- We are open to candidates across Canada for this position.
The Good Stuff:
+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
+ Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.
+ Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.
+ Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.
+ Recognized as a Great Place to Work® 2021-2022
+ Recognized in 2022 as one of the Best places to Work®
+ Recognized as a Top Employer by British Columbia's Top Employers 2022
About Alida
Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.
That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.
Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.
Learn more at www.alida.com.
We can’t wait to meet you!
We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.
At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.
We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.
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Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [email protected] so that arrangements can be made for the appropriate accommodations to be in place.
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