Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
At Fortra, we’re breaking the attack chain. Ready to join us?
Join a global Customer Operations team where your drive, strategic mindset, and customer-first approach will directly impact retention and revenue. In this high-ownership role, you’ll lead renewal negotiations for high-value accounts, collaborate cross-functionally, and do what it takes to secure every renewal. You’ll be empowered to grow through a robust onboarding experience, a clear career path, and a culture that values initiative and results.
WHAT YOU'LL DO
- Take full command of a strategic book of business, leading end-to-end renewal negotiations with precision and urgency.
- Partner with CSMs and SAMs to ensure seamless renewal execution and customer satisfaction.
- Drive ARR growth by executing renewals within approval guidelines and identifying upsell opportunities.
- Forecast with confidence delivering accurate monthly and quarterly renewal projections.
- Negotiate like a pro, securing special pricing and validating orders to ensure compliance and profitability.
- Keep data clean and sharp in CRM systems to support visibility and decision-making.
- Deliver responsive service via phone and email, resolving licensing, billing, and renewal inquiries with speed and professionalism.
- Own retention outcomes, handling cancellation requests and turning risk into opportunity.
- Monitor customer health, proactively identifying churn risks and acting decisively.
- Champion upsell opportunities, engaging customers throughout their lifecycle to maximize value.
- Support export license requests and other operational needs as required.
- Mentor and lead, sharing your expertise with new hires and peers.
- Be the go-to expert for your assigned brands, solutions, and processes.
- Lead special projects that drive innovation and efficiency.
- Adapt and execute additional duties as needed—because you’re always ready to step up.
QUALIFICATIONS
- 5+ years of experience in Renewals or a similar role.
- Associate or Bachelor’s degree preferred.
- Strong proficiency in Microsoft Office Suite and CRM tools (especially Salesforce).
- Proven track record of exceeding renewal and retention goals.
- Exceptional negotiation, communication, and relationship-building skills.
- Analytical mindset with the ability to turn data into action.
- Familiarity with cybersecurity technologies and market trends is a plus.
- Ability to juggle multiple priorities in a fast-paced, high-stakes environment.
- Detail-oriented, self-motivated, and resourceful.
- Excellent verbal and written communication skills.
- Customer-first mindset with a professional, proactive approach.
- Confidence to navigate complex customer concerns and resolve them independently.
- Creative problem-solver who thrives in ambiguity and takes initiative.
- A winning attitude and the grit to get the job done—no matter what.
3424
This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.
Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
