At Labelbox, we're building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018, we've been pioneering data-centric approaches that are fundamental to AI development, and our work becomes even more essential as AI capabilities expand exponentially.
About Labelbox
We're the only company offering three integrated solutions for frontier AI development:
- Enterprise Platform & Tools: Advanced annotation tools, workflow automation, and quality control systems that enable teams to produce high-quality training data at scale
- Frontier Data Labeling Service: Specialized data labeling through Aligner, leveraging subject matter experts for next-generation AI models
- Expert Marketplace: Connecting AI teams with highly skilled annotators and domain experts for flexible scaling
Why Join Us
- High-Impact Environment: We operate like an early-stage startup, focusing on impact over process. You'll take on expanded responsibilities quickly, with career growth directly tied to your contributions.
- Technical Excellence: Work at the cutting edge of AI development, collaborating with industry leaders and shaping the future of artificial intelligence.
- Innovation at Speed: We celebrate those who take ownership, move fast, and deliver impact. Our environment rewards high agency and rapid execution.
- Continuous Growth: Every role requires continuous learning and evolution. You'll be surrounded by curious minds solving complex problems at the frontier of AI.
- Clear Ownership: You'll know exactly what you're responsible for and have the autonomy to execute. We empower people to drive results through clear ownership and metrics.
Role Overview
The Renewals Manager will hold the responsibility of guiding the renewal process, spearheading retention initiatives, and nurturing customer connections to optimize contract renewals. This position plays a crucial role in advancing customer retention, fostering revenue expansion, and upholding exceptional levels of customer satisfaction at Labelbox.
Your Impact
- Maximize Retention Rate, Net New Annual Recurring Revenue, and On-Time Renewal through effective renewal management.
- Lead contract renewal negotiations to achieve successful, timely renewals.
- Provide accurate weekly forecasts on renewals and associated risk.
- Manage the complete renewals process, and collaborate effectively with Sales, Customer Success, Finance, and Legal teams to propel contract renewals and achieve revenue objectives.
- Execute customer retention strategies, programs, and initiatives aimed at boosting renewal rates, decreasing churn, and fostering lasting customer loyalty.
- Establish robust customer relationships, conduct routine check-ins with key accounts, and promptly address any customer issues or obstacles to guarantee a smooth and seamless renewal process.
- Analyze customer data, pinpoint renewal risks, and take proactive steps to engage customers, resolve issues, enhance value realization, and secure successful renewals.
- Monitor renewal performance metrics, track key performance indicators (KPIs), and offer valuable insights to senior management.
- Evaluate customer usage and ensure true-up requirements are accurately processed.
- Contribute to renewal process improvements, helping refine policies, workflows, and tools for scalability.
What You Bring
- At least 5+ years of proven experience in Enterprise SaaS and Services renewals, account management, or a related field.
- Ability to navigate SaaS contracting discussions and renewal workflows with confidence.
- Proficiency in CRM tools like SFDC.
- Excellent communication, negotiation, strong objection handling, and relationship-building skills to engage with customers, address concerns, and drive successful renewals.
- Analytical mindset, proficiency in data analysis, and experience in leveraging customer data to inform renewal strategies and optimize customer retention efforts.
- A strong understanding of subscriptions and services based business models and best practices in renewals management.
- Experience working in a fast-paced, high-growth SaaS environment, demonstrating agility and problem-solving skills.
- A proactive, growth-oriented mindset with a passion for continuous improvement and innovation.
Finance at Labelbox
At Labelbox Finance, you'll power the financial engine behind the world’s leading AI data infrastructure. From strategic planning and forecasting to operational excellence and risk management, you’ll provide the insights and discipline that enable smart, scalable growth. Working cross-functionally, you'll help ensure every investment drives measurable impact. Your work will underpin how we build and deliver our Enterprise Platform, Frontier Data Labeling, and Expert Marketplace, enabling Labelbox to scale with precision in a dynamic market. Join us in shaping the financial strategy that fuels frontier AI innovation.
Labelbox strives to ensure pay parity across the organization and discuss compensation transparently. The expected annual base salary range for United States-based candidates is below. This range is not inclusive of any potential equity packages or additional benefits. Exact compensation varies based on a variety of factors, including skills and competencies, experience, and geographical location.
Annual base salary range
$90,000—$120,000 USD
- Location: Join our dedicated tech hubs in San Francisco or Wrocław, Poland
- Work Style: Hybrid model with 2 days per week in office, combining collaboration and flexibility
- Environment: Fast-paced and high-intensity, perfect for ambitious individuals who thrive on ownership and quick decision-making
- Growth: Career advancement opportunities directly tied to your impact
- Vision: Be part of building the foundation for humanity's most transformative technology
Our Vision
We believe data will remain crucial in achieving artificial general intelligence. As AI models become more sophisticated, the need for high-quality, specialized training data will only grow. Join us in developing new products and services that enable the next generation of AI breakthroughs.
Labelbox is backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures, Databricks Ventures, and Kleiner Perkins. Our customers include Fortune 500 enterprises and leading AI labs.
Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox’s Job Applicant Privacy notice.
Any emails from Labelbox team members will originate from a @labelbox.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.
