Monitors quality improvement projects, audits quality-system implementation, manages corrective actions, maintains quality metrics, and ensures food safety, manufacturing, customer, and regulatory requirements are met. Supports customer and government audits, verifies procedures, coordinates nonconformity prevention, and trains employees on proper work practices. The role requires quality-control knowledge, auditing skills, strong organization, communication, analytical ability, and proficiency with Microsoft Office tools.
We’re looking for motivated, engaged people to help make everyone’s journeys better.
Main Duties and Responsibilities:
- Monitors quality improvement projects
- Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification
- Monitors corrective action system
- In conjunction with the QA Manager and QA Supervisor, implements the quality system detailed in the quality manual
- Drives prevention vs. detection of defects
- Coordinates actions to prevent the occurrences of nonconformities
- Maintains customer compliance resolution
- Responsible for the maintenance of key performance metrics for the Quality organization
- Controls Food safety and Quality of processing and manufacturing within the business
- Supports customer audits, government audits to meet compliance
- Verifies and ensures company policies and procedures are followed
- Ensures quality specifications and requirements are followed and met
- Responsible for safety, quality and compliance to customer specification
- Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs
Qualifications
Education:
- Preferred college degree in related discipline and knowledge of Food Safety, HACCP and/or Quality Management
Work Experience:
- Experience in quality control practices (GMP's, SOP's, and HACCP) and quality program control an asset
- Experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred
- Experience working in the airline industry would be an asset
Job Skills:
Minimum skill requirements:
- Intermediate level Microsoft office tool skills (Excel, Word)
- Knowledge of quality auditing, inspection methods
- Detail oriented
- Strong organizational skills, able to prioritize responsibilities and multi-task
- Strong interpersonal skills, interact well with multiple departments as required
- Able to work with little supervision
- Excellent reading, writing, and oral communication skills
Preferred skills:
- Excellent analytical skills
- Basic statistics calculation, and/or mathematical comprehension
- Project management skills
- HACCP certified and/or Food Safety training a plus
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