QA Manager – Software Developer In Test (with Scrum Master / PM Responsibilities)

At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.    

We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other.

ABOUT THE ROLE

We are seeking a QA Manager – Software Developer In Test to lead end-to-end QA and release management along with automation for our proprietary Booking Management System (BMS) and Salesforce (SF). 

This is a hands-on role that balances technical contributions with leadership responsibilities. The ideal candidate will design, maintain, and execute automation frameworks while guiding release cycles and ensuring production readiness. Additionally, this role will serve as a Scrum Master / Project Manager - facilitating Agile ceremonies, ensuring effective sprint execution, and aligning priorities with business objectives. 

Salary Range: $100,000 - $120,000 CAD annually, based on experience and qualifications.

RESPONSIBILITIES

QA, Automation & Release Management 

• Lead end-to-end QA and release cycles, ensuring high-quality production deployments.
• Develop, maintain, and enhance BMS and SF test suites using Playwright and JavaScript.
• Execute daily automated tests across multiple environments; triage failures and report outcomes.
• Build scalable, reusable automation scripts for staging and production.
• Ensure test automation is tightly integrated into AWS CI/CD pipelines.
• Implement monitoring/alerting for test failures and release issues.

CI/CD & Test Environment Management

• Maintain stable test execution across AWS CI/CD workflows. 
• Optimize test performance and reliability in collaboration with Dev and QA teams. 
• Reduce false positives and maintain reliable automation pipelines. 

Leadership & Team Management 

• Mentor and manage a team of automation and manual QA engineers (offshore).
• Conduct reviews and enforce best practices in automation.
• Partner with Dev, QA, and Product teams to align QA priorities with sprint/release goals.
• Drive knowledge sharing on Playwright, CI/CD, automation, and release management. 

Scrum Master / Project Management 

• Facilitate sprint ceremonies: planning, daily stand-ups, reviews, and retrospectives.
• Track sprint progress (velocity, burndown) and highlight risks/blockers early.
• Partner with Product Managers to refine backlog and ensure requirements are test-ready.
• Provide release readiness reporting to leadership, covering risks and quality gates.
• Champion continuous improvement across QA and engineering processes. 

REQUIREMENTS

• 5+ years of hands-on experience in test automation (Playwright/JS, Selenium/Python, etc.). 
• Proven track record of leading QA teams and release management.
• Strong AWS CI/CD pipeline experience for test automation and deployments.
• Experience with E2E, API, UI, and performance testing in production environments.
• Knowledge of test data management and test isolation practices.
• Experience managing mid-to-large QA projects in Agile/Scrum environments.
• Strong facilitation and communication skills, capable of serving as Scrum Master.
• Proficiency in Git, branching strategies, and Agile tooling (Jira, Confluence). 

REWARDS

You may be eligible to receive the following benefits, based on your contract type:

• Applauz Recognition 
• Comprehensive employee assistance program
  
• Paid anniversary day off
• “Pawternity leave” days for your new furry family members
  
• Great working hours  
  
• Friendly and fun team environment with company celebrations and social events
• Access to Canadian travel industry discounts!
• DE&I initiatives and events
• Community (volunteer) Hours 
• Social Clubs including Book Club & Fitness Club
  
• Paid Maternity & Parental leave
  
• Paid Pregnancy loss leave

DIVERSITY, EQUITY, AND INCLUSION

We are an equal opportunity workplace. We strongly encourage applications from under-represented communities, diverse backgrounds, identities, and experiences.  We don’t judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don’t care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we’re looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms. 

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