Public Cloud Enablement Chief of Staff - Lead Technical Program Manager

Job Description
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Consumer and Community Banking Public Cloud Enablement Team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Lead team meetings, driving strategic priorities and business metrics in line with the Product Line strategy
• Develop a strategic communications plan for the Infrastructure Engineering & Enablement organization and executing against it
• Partner with managers across the organization on Book of work oversight to ensure the right talent alignment for initiatives
• Deliver impactful and meaningful content for monthly business review
• Manage organizational development and driving support for hiring and new employee enablement
• Ensure financials are maintained and in line with expectations
• Collect, synthesize, analyze and present project data and findings
• Coordinate and executing ad hoc requests across the various teams
• Develop strategic presentations for internal audiences

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Experience with stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Experience with managing program/ project schedules, tracking program/ project and milestone completion, and reporting progress effectively to executive stakeholders.
• Experience with building and strengthening program governance and controls within a large organization
• Experience with the tools used to produce governance documentation, stakeholder communications, and track program metrics (Jira, Confluence, Teams, PowerPoint, MS Project, Excel)
• Strong analytical, conceptual, and problem-solving ability
• Excellent interpersonal (verbal and written) communication skills with the ability to coach others in the best ways to present and explain information concisely tailored to the target audience
• Strong technical background with a deep understanding of modern public (AWS Cloud) and on prem cloud computing technologies and IT infrastructure.

Preferred qualifications, capabilities, and skills

• AWS Cloud Practitioner Certification a plus
• Experience in the financial services industry
• Experience with Agile and Scrum frameworks and the application in product development and delivery organization
• Experience in developer platforms, tools, and FinOps frameworks
• Outstanding writer, proofreader and copy editor with experience writing internal communications for large global organizations is a plus

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.