Senior Operations Manager

At Hadley Designs, we are rapidly scaling and are seeking an Senior Operations Manager to lead and manage the effectiveness of our product launch engine. This role is critical to our growth, sitting at the intersection of cross-functional teams, systems, and leadership. You will ensure that priorities are clear, decisions are made efficiently, and execution remains on track as we continue to grow.

In this role, you will be a key execution partner to our Chief Creative Officer (CCO) and work closely with functional leads across the organization to ensure that product launches happen on time, with precision, and in alignment with the company’s strategic objectives.

If you thrive in a fast-paced, high-impact environment and have a passion for improving systems and processes, this is an exciting opportunity to make a tangible difference in how we launch products at Hadley Designs.

Hadley Designs is a family-founded brand redefining early education through creativity and purpose. We design screen-free, beautifully crafted learning tools that help parents and teachers make learning fun, engaging, and meaningful for children. Every product is hand-drawn and teacher-designed, ensuring that we are creating experiences that foster confidence and connection.

Our Mission:
We design screen-free products that parents can trust to help their children learn, grow, and reach their full potential. Our products replace noise and distraction with connection, curiosity, and real learning.

Our Vision:
We will build the most trusted children’s brand in the world, shaping how families learn, connect, and grow. Our products will be so widely used and passed down that generations of children will grow up learning from them and choose them again for their own families.

As the Senior Operations Manager, you will own the reliability, clarity, and execution of the product engine. You will lead the coordination of cross-functional teams to ensure that product launches happen on time, with high quality, and with clear communication across teams. The role requires strong judgment—knowing when to drive decisions independently, when to align stakeholders, and when to escalate issues with clear recommendations.

This is not a task-only operations role. It requires the ability to proactively identify risks, resolve blockers, and implement process improvements that strengthen execution over time.

• Ownership of Product Launches: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality.
• Collaboration and Alignment: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs.
• Launch Readiness and Execution: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations.
• Process Improvement: Continuously identify opportunities for process improvements that increase efficiency and enhance execution.

• Operations Planning and Management: Own and manage operations plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule.
• Team Coordination: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers.
• Documentation and Tools Management: Maintain and ensure the accuracy of operations management tools such as ClickUp, Airtable, and Box.
• Leadership Communication: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned.
• Execution Leadership: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications.

• On-Time Product Launches: Launches consistently delivered on or ahead of schedule.
• Launch Readiness: Ensuring all product initiatives are well-structured with minimal preventable errors at launch.
• Project Visibility: High confidence in project visibility and data accuracy, ensuring leaders have real-time insights into the status of key initiatives.
• Process Efficiency: Demonstrable improvements in process efficiency, leading to smoother launches over time.

• Experienced Operations Manager: You have at least 3 years of experience in operations management, program management, or related roles within fast-paced, cross-functional environments.
• Strong Collaborator: You are comfortable collaborating across all levels of the organization, including close interaction with executives.
• Highly Organized: You possess strong organizational and communication skills, with an ability to manage complex operations and prioritize effectively.
• Tech-Savvy: You are proficient in modern operations management and documentation tools, and you are able to work within existing systems while thoughtfully improving them.
• Adaptable: You thrive in fast-paced environments, are calm under pressure, and can move projects forward even in ambiguous situations.
• Accountable: You are motivated by ownership and accountability and excel at driving team effectiveness and achieving results.
• Detail-Oriented: You pay attention to every detail and understand how small things can impact the bigger picture.

• Central Role: Play a pivotal role in scaling how products are developed and launched at Hadley Designs.

• Collaborative Environment: Work closely with leadership and have a significant influence on execution across teams.
• Growth-Oriented Company: Join a fast-growing, systems-driven e-commerce brand that is revolutionizing early education.
• Remote Flexibility: Enjoy a remote-first work environment with clear expectations and real responsibility.

If you are an execution-focused project manager who is passionate about improving systems, aligning teams, and driving consistent results in a growing organization, we would love to hear from you. Apply now to join Hadley Designs and play a key role in how we deliver exceptional products to families everywhere.

P.S: If you don’t hear from us within two weeks of your application, please consider that as our decision to move forward with other candidates, but we truly appreciate your interest in Hadley Designs.