The Project Manager will manage the implementation of enterprise SaaS solutions in the utility industry, ensuring project success and customer satisfaction.
The Company
SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.
Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.
Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join us in transforming an essential industry that powers communities across the Americas.
The Role
This is an exciting opportunity for applicants who are enthusiastic about learning how to manage the implementation of enterprise SaaS-based software for the utilities industry.
SpryPoint is looking for a Project Manager to exceed our customers' expectations. As part of a rapidly growing team, we’re looking for people who care about customers, are constantly strategizing for new ways of doing things, finding efficiencies and creating new processes to improve our overall project success.
The successful candidate will spend the majority of their time working directly with our team and our utility customers to implement cutting-edge enterprise applications. As a member of the PMO team, you will work together with our SpryPoint customers and partners to deliver quality implementations. We are looking for someone who seeks to constantly expand their knowledge of SpryPoint products and the utilities industry. Reporting to the PMO, you will be the leader of multiple large projects, managing communications, capacity planning and risk, forecasting effort and revenue, while maintaining a positive and engaging presence with each of your project teams.
Travel and working at client sites across North America will be required to be successful in this position. The successful candidate must be able to travel between the United States and Canada with no known legal or immigration related impediments.
Project Managers will be responsible for the following:
- Applying SpryPoint's hybrid implementation methodology to our enterprise projects
- Developing realistic, manageable project schedules and ensuring they are up to date and accurate with appropriate task assignments and effort
- In coordination with other Project Managers, prioritizing work effort across our Professional Services and Development teams to more clearly define project timelines and ensure balanced workloads
- Maintain detailed and accurate project documents per the SOW and our implementation methodology
- Proven financial acumen experience gained by managing projects
- Experience negotiating resources and deliverables within a matrix organization
- Experience negotiating with customers on modifications and compromises to project scope or deliverables based on project schedule, contingencies and predefined acceptance criteria
- Using keen attention to detail to support the delivery of professional project documentation to our clients
- Develop engaging relationships with our clients and our internal team at all departments and strata of the organization
- Proven ability to understand and explain the impact of project discussions to both customers and internal stakeholders
- Assist with gap analysis and discovery workshops
- Review and understand that all contractual and SOW requirements are being met and delivered successfully
Qualifications & Competencies:
- Post-secondary degree or diploma, preferably in project management or business administration
- Minimum three years experience related experience in enterprise project management
- Familiarity with Agile methodologies and SaaS implementations
- Currently holds and/or is pursuing a PMP, CAPM or comparable project management designation would be considered an asset.
- Experience or familiarity with the utilities industry would be an asset
- General familiarity or experience working with Management Information Systems, such as Customer Information Systems (CIS), Work Orders & Asset Management (WAMS), Mobile Workforce Management (MWM), and/or Geographic Information Systems (GIS) is a bonus.
Technical Skills:
- Fluent with productivity tools such as Google Suite, Microsoft Office and others.
- Experience with web-based Portfolio/Project Product Management tools
- Both traditional and agile project management methodology training
- Experience with SaaS-based product implementations would be an asset
Competencies:
- Proven interpersonal skills, the ability to build and strengthen relationships (both internal and external), and the ability to foster cooperation with numerous stakeholders, including senior management, clients and business partners.
- Exceptional communication skills and the ability to form engaging relationships
- Continuous improvement mindset and ongoing desire to learn and proactively bring forward new ideas
- Ability to identify and mitigate project risks, estimate resource needs, and logically create project schedules
- Ability to conduct project reviews with other Project Managers
- Experience motivating and influencing individuals and teams
- Effectively prioritize and execute tasks in what can be a fast-paced environment.
- Strong analytical problem-solving skills with an emphasis on making decisions quickly and effectively.
- Exceptionally organized and able to build and follow defined processes to ensure all tasks/steps are completed
- Strong ability to multitask and manage multiple customer-facing projects a once
- Confidence to work independently and interpersonal skills to work as a member of internal and external teams.
- Strong written/documentation skills with excellent attention to detail.
- Resourcefulness and an ability to develop a deep understanding of utility industries - electric, water, wastewater, gas, telecommunications, sanitation, and others.
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment with flexible working hours across North America
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $500 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
Ready to Expect More? SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
To maintain SOC 2 compliance, all final candidates will complete a background check and identity verification.
Top Skills
Google Suite
MS Office
Web-Based Portfolio/Project Management Tools
Similar Jobs
Other
Lead the Oracle CPQ implementation project for Nidec, manage cross-functional teams, analyze business requirements, and ensure successful system adoption through effective change management and training.
Top Skills:
CloudMS OfficeOracle Cpq
Appliances • Manufacturing
The Circularity Project Manager will identify recycling opportunities, implement closed-loop systems, and collaborate with stakeholders to optimize processes for sustainability.
Top Skills:
Microsoft SuitesPower BITableau
Cloud • Hardware • Internet of Things • Other • Software • Semiconductor • Utilities
Responsible for successful deployment of medium to large-scale EF&I projects, managing customer expectations, financial targets, and project deliverables while ensuring quality standards are met.
Top Skills:
Excel)Microsoft Office (WordPowerPoint
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.