Project Manager, Learning & Development - Business Cards & Payments (Remote Eligible)
Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company - and a great place to work.
The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business.
We've built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.
We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.
As the Product and Repository Manager for Field Sales Learning & Development at Capital One in Business Cards & Payments, you will drive strategy and execute on high priority projects in support of the Field Organization. You will work to ensure maintenance of our centralized repository of all training content and collateral. You will work with smart and passionate people to deliver results that have a direct impact on the company's bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company to ensure that the Learning and Development team are meeting the expectations and goals for the product and repository vertical. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.
Our ideal candidate is:
- Obsessed with creating an exciting and engaging learning experience for our associates
- A storyteller who uses his/her communications strength to inspire others
- Someone who thrives in a high-energy, fast-paced environment
- Detail-oriented and able to translate big picture thinking into local execution
- A positive, solutions-oriented problem solver and cheerleader
- A caring teammate, who is a hands-on partner and collaborator to manage the details
- A true leader that can develop their team and help inspire them to reach their goals
- An excellent project manager that can keep track of multiple tasks simultaneously and keep pace with numerous initiatives launching at the same time
- Someone who is familiar working with partners in a cross function capacity to leverage numerous workstreams and priorities across the organization
Responsibilities:
- Include, empower and inspire the team through strong people leadership
- Collaborates with partners and key stakeholders to design and implement training strategies and programs that will proactively improve the effectiveness of the sales teams, processes and customer interactions.
- Responsible for Product training and managing content repository for all materials available to the sales teams
- Leveraging problem solving and influencing skills to ensure project delivers on intent
- Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project/training delivery
- Building relationships and collaborating with key stakeholders to ensure delivery of commitments
- Design and develop course curriculum, programs to address performance gaps. Gains feedback and approval for programs aligned to learning strategies
- Partners with the team to determine the most effective training methodologies, mediums and timing to use for various audiences.
- Manage project timelines, content development, training delivery and facilitation within the team
- Conduct on-site facilitation and/or delivery of training programs as an educator, train-the-trainer or event facilitator. Delivers training through classroom sessions, workshops, or individual coaching and/or in conjunction with SME's (subject matter experts) or other business resources, as needed
- Measures and reports on the effectiveness of sales training programs. Continuously seeks feedback, ideas and suggestions to improve training effectiveness, training policies and new training initiatives.
- Ownership for training content and knowledge management
- Display a passion for coaching and developing a team of associates through their leadership style
- Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
- Travel as needed (up to 20% at times) to other company locations for meeting and training purposes
Capital One is open to hiring a Remote Employee for this opportunity.
Basic Qualifications:
- At least 5 years of experience in Learning and Development or at least 5 years of experience working on product design initiatives
- At least 4 years of project management experience
- At least 3 years of people leadership experience or at least 3 years peer coaching experience
- At least 2 years of experience in supporting sales teams or at least 2 years of experience in customer facing roles at a financial institution
Preferred Qualifications:
- Master's Degree or MBA
- 10 years of experience in Financial Services
- 5 years of people management experience
- 5 years of experience supporting a sales team
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $132,800 - $151,600 for Manager, Project Management
Richmond, VA: $132,800 - $151,600 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
