Acts as the primary regional representative for the execution and delivery of clinical project(s); cultivate excellent Sponsor relationships, provide project oversight, assisting with project delivery services as required, ensuring that projects are adequately and appropriately staffed, meet sponsors quality, schedule, and budgetary requirements, that delivery is consistent with project and regulatory guidelines/requirements and are consistently completed on time. Champion the project forecasting process, monitor third party agreements, manage team performance, and ensure overall project control standards are established, monitored, met and, where appropriate, improved. Contribute to Business Development activities by assisting with proposals, bid defenses and prospect development. Responsibilities may also include additional Administrative, Staff and Budgetary responsibilities for a small satellite office.
Client Relations
- Establish and maintain high quality, well-functioning client relationships throughout project life cycle, working with client(s) and CPMs to establish delivery expectations, metric, and communication standards.
- Ensuring client remains well informed on project progress, risks, issues and changing needs and that clients' queries are appropriately addressed and resolved in a timely manner, within established project guidelines/standards.
- When required assist with RFP/bid defense processes.
Project Delivery
- Oversee, monitor and/or manage project planning and implementation activities.
- Working with CPMs and other functional specialists to deliver high quality projects that include all required elements within pre-established corporate standards.
- Review and approve project scope, budget, metrics, tools, recruitment, and training requirements with CPM ensuring all project elements are in place, are realistic, are completed and delivered, and adhere to all project and regulatory requirements.
Control and Evaluation
- Oversee and review project critical path(s) providing guidance and regular feedback to Clinical Project Managers to ensure process aligns with client expectations, that project SOPs, controls, guidelines, regulatory standards, and industry best practice are being met or exceeded, and that consistent high quality service level is maintained from internal and third-party providers throughout the project life cycle.
Project Services Communication
- Identify, review and/or deliver communications, using the most appropriate medium and methodology, to project team(s) and stakeholders throughout the project life cycle to ensure roles and responsibilities, project progress, project delivery or data issues and ongoing project planning/ methodology revisions are clearly communicated and understood.
- Established stakeholder feedback processes, to confirm issues always addressed appropriately, in a timely manner.
Unit Performance
- Evaluate, assign, and monitor unit resource requirements to ensure all current and upcoming projects are planned, staffed and resourced appropriately and that staff and third-party vendor performance meets or exceeds sponsor, project and regulatory expectation.
- This will include hiring, terminations, performance evaluations, staff training and development activities and providing input to the director during the corporate budget process.
Qualifications
- Applicants should have a minimum of seven years of related work experience with ongoing training, and a three-year College Advance Diploma/Degree in a relevant field of study, preferable in (Health) Sciences or Clinical Research.
- The successful candidate must exhibit the following skills: self-motivation with strong communication skills and a commitment to achieving positive results.
- Strong attention to detail and keenness to understand the importance of building collaborative relationships to achieve results.
- Ability to engage in continuous learning and self-development.
- Ability to continually foster teamwork.
Working conditions
- Home Based
- Occasional travel
- *Accommodations for job applicants with disabilities are available upon request
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