Project Coordinator, Professional Services

Available Location: Austin, TX
About the role
The Project Coordinator role is split into two areas of responsibility. The first is being responsible for all project resourcing activities to ensure all Services and Professional Services team members maintain the required levels of billable hours, working with Consultants, PMs, and engineers. The second area is working directly with end customers or partners to coordinate light-touch engagements to ensure customers have the required resources and their expectations are met.
Responsibilities
Resource Coordination

• Collaborates with managers of technical delivery resources in the deployment of resources in supported domains/time zones to make suggestions.
• Makes recommendations to business stakeholders on skill/accreditation adjustments to meet business demands. Seeks cross-group and leadership collaboration to guide team members on facilitating skill development.
• Handles escalations and resolves global/complex staffing issues.
• Progresses all active staffing requests within pre-agreed SLAs. Analyzes SLA data and coaches others on efficiency to improve results and support compliance, and suggests changes to the leadership team to accurately capture business scenarios through metrics and SLAs.
• Escalates to management as required on resource shortages or challenges.
• Acts as a single point of contact for all resource requirements.
• Ensures the resourcing tools are updated daily with all internal systems as required.
• Manages non-billable usage where applicable.
• Ensures consulting obtains its billable target.
• Spots additional opportunities to maximize resource usage to ensure consistent growth and to remove gaps in diaries.

Project Coordination

• Creates and manages small engagements with the required level of governance as defined within the PMO methodology.
• Ability to keep customer and internal resources fully informed of the status of projects and serve as a liaison between all parties.
• Owns the engagement lifecycle and is responsible for managing and driving the project to success under control.
• Manages technical resources within budget and project schedule.
• Consistently delivers high-quality services to our clients in a professional manner.
• Works closely with customers to ensure the right resources are booked on the right projects at the right time.

Desired Experience/Skills

• Customer-Facing Coordination: - experience coordinating customer-facing engagements with a defined delivery methodology.
• Ability to drive change and push towards greater quality and success within the business and with the customer in a constructive manner.
• Ability to inspire co-workers to attain goals and pursue excellence.