Project Coordinator - Business Operations

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform. 

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal. 

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

The FISPAN Business Operations team is seeking a Project Coordinator. This role serves as the central point for driving efficient project execution and achieving internal alignment.

The Business Operations team owns and drives top initiatives across the organization to achieve quality and efficiency. For candidates passionate about AI, this role offers an immediate chance to contribute and gain crucial, hands-on experience in driving execution of the AI strategy and AI adoption.

You will coordinate timelines, ensure stakeholder buy-in, and focus on process improvements to enhance organizational effectiveness. Success requires the ability to present solutions effectively to both executive audiences and bank partners during implementation.

Key Responsibilities

1. Project Execution: Manage project schedules, track detailed project plans, manage dependencies, and ensure solutions are delivered on time under the guidance of the Business Operations Lead.
2. Strategic Communication: Serve as a primary project liaison, assisting in the design and executing clear communication strategies for all stakeholders, including executive leadership.
3. Process & Automation: Analyze processes, identify efficiency gaps, and design/implement scalable, user-centric automation solutions.
4. Change Management: Coordinate smooth adoption and transition for new processes and solutions across teams.
5. Executive Asset Design: Design and define the content, narrative, and visual structure for high-stakes assets (e.g., slide decks, reports) presented to C-level executives, business clients, and bank partners.

What We’re Looking For

Experience & Education:

• Bachelor’s degree in Business, IT, or a related field.
• 2-5 years experience in business operations or project coordination/ management, with a focus on complex, cross-functional projects.

Core Skills:

• Expert communication skills and ability to present
  to technical and executive audiences.
• Proficiency in project coordination methodologies (Agile/Scrum basics) and tools (JIRA, Monday, or equivalent).
• Proven ability to coordinate and prioritize multiple interdependent projects.
• Proficiency in presentation and design tools (PowerPoint, Adobe Suite or similar).
• Strong analytical, process modeling, and problem-solving abilities.
• Hands-on experience designing and implementing automation solutions.

Additional skills that will be an asset:

• Knowledge of JavaScript, API, or other programming concepts.
• Experience with N8N or Make.com (or similar no-code automation tools).
• Experience with AI strategy or adoption.
• Fintech industry experience.
• Startup and entrepreneurial environment experience.

Why Work With Us? 

• Experienced Team: Our CEO is Lisa Shields, a renowned tech entrepreneur whose previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian technology company acquisitions. Lisa is backed by a seasoned leadership team with vast experience scaling technology companies from start-up through growth phases to acquisition. In joining our team you will benefit from that experience and associated mentorship opportunities, and further build your network and knowledge base.
• High Growth Environment: FISPAN is an emerging high growth company, and that implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations, and FISPAN helps foster that.
• Rich Culture: The Company’s culture is its greatest asset, and our team members form bonds that last a lifetime. We plan company-wide events, both virtual and in-person, and other activities to foster togetherness and help drive engagement. We also understand that personal growth happens on multiple levels, and so encourage a work-life balance with ample time to spend with family, explore new ideas and develop hobbies. 
• Perks: Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness center and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.

Compensation Package  

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is $65,000-$75,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements. 

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem. 

Other components of our towards rewards offerings include support of career development, wellbeing, and personal growth. 

• Extended health and dental benefits
• Paid time off 
• Savings and retirement plan matching
• Parenthood top-up
• Mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.

Diversity, Equity & Inclusion

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion, and eliminating bias in our recruitment process.