Program Support, Issuing Programs

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
The Program Support, Issuing Programs will work with Program Managers to support critical deposit-holding or issuing partners to manage the complexity of the FinTech relationships while balancing the strategic priorities across the partnership.
The Program Support, Issuing Programs role will partner with Program Managers on our Issuing team to ensure smooth delivery of issuing products and deposit programs, including Cash App Card, Square Card, and other critical Issuing programs. You'll be responsible for coordinating day-to-day project initiatives, surfacing risks, and driving progress across internal and external stakeholders. This individual contributor leader will enable our strategic Program Managers to focus on priorities by managing the details that keep programs on track.
You Will

• Manage day-to-day project-level initiatives-from scoping and planning to execution and reporting
• Help develop, track, and report on Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) as it relates to bank partnerships and programs
• Develop, standardize, and implement AI to refine Program Management day-to-day functions, including program changes across multiple bank partners
• Communicate status, priorities, and action items clearly and proactively to Program Managers and stakeholders
• Evaluate incoming requests and problems; prioritize autonomously and guide them to resolution
• Coordinate with product, engineering, risk, legal, compliance, and operations teams to progress deliverables
• Track timelines, milestones, dependencies, and decisions; escalate blockers as needed
• Prepare and maintain program documentation, including decks, requirements, and process flows
• Identify risks and opportunities; suggest mitigation plans and process improvements
• Build and maintain strong relationships with internal partners and external vendors or banking partners

You Have

• 5+ years of experience in program support, project coordination, or similar role, preferably in fintech or payments
• Demonstrated ability to work independently, prioritize competing tasks, and deliver quality results under tight timelines
• Excellent written and verbal communication skills, with the ability to synthesize complex information for diverse audiences
• Strong stakeholder management skills; comfortable engaging with senior leaders and external partners
• Detail-oriented mindset; proficiency with project management tools (e.g., Asana, Jira, Confluence) and advanced Excel skills
• Analytical problem-solving abilities and a continuous-improvement attitude

Nice to Have

• Experience with Issuing Programs (credit, debit, prepaid)
• Familiarity with regulatory and banking compliance standards

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$122,900 - $184,300 USD
Zone B:
$114,200 - $171,400 USD
Zone C:
$108,200 - $162,200 USD
Zone D:
$98,300 - $147,500 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.