Support the iQ Pay program by onboarding customers, providing support, maintaining documentation, delivering training, and tracking program health metrics.
About this role:
To ensure the overall success and adoption of the iQ Pay program across the organization and client base. This role acts as the subject matter expert (SME) for iQ Pay, driving operational excellence through onboarding, support, documentation, and cross-functional collaboration. The Program Success Specialist will champion program knowledge internally, enabling teams and clients to maximize value from iQ Pay.
What You’ll Be Doing:
To ensure the overall success and adoption of the iQ Pay program across the organization and client base. This role acts as the subject matter expert (SME) for iQ Pay, driving operational excellence through onboarding, support, documentation, and cross-functional collaboration. The Program Success Specialist will champion program knowledge internally, enabling teams and clients to maximize value from iQ Pay.
What You’ll Be Doing:
- Directly support onboarding and Tier 1 support of iQ Pay customers
- Maintain deep knowledge of iQ Pay functionality, workflows, compliance requirements, and integration points.
- Serve as the go-to resource for internal teams and clients on all iQ Pay-related questions.
- Act as Tier 2 escalation point for complex iQ Pay issues; collaborate with Product, Engineering, and Operations for resolution.
- Monitor program health metrics and proactively address risks or recurring issues.
- Create and maintain helpfiles, FAQs, and process documentation for iQ Pay (including onboarding, payouts, chargebacks, hardware setup).
- Deliver training sessions and enablement materials for internal teams (Sales, Support, Finance) and clients.
- Partner with Product Managers, Operations, and Client Experience to align program improvements and roadmap priorities.
- Track KPIs such as onboarding cycle time, support resolution SLAs, and adoption rates.
- Identify gaps in process or training and propose enhancements to improve program success.
Similar Jobs
Cloud • Security • Software • Cybersecurity • Automation
Full lifecycle recruiter supporting AMER sales roles: sourcing passive and active candidates, partnering with hiring teams, using ATS and sourcing tools, leveraging market data and metrics to improve pipelines and candidate experience during a six-month contract.
Top Skills:
GitGitlabGreenhouseLinkedin Recruiter
Marketing Tech • Real Estate • Software • PropTech • SEO
Build and own the analytics foundation: maintain dbt models and Snowflake, create ELT pipelines (Python/Airflow), design semantic layers, ensure data quality and reconciliation, enable self-serve analytics and measurement for cross-functional teams, and support AI-ready data infrastructure.
Top Skills:
AirflowAirflow DagsApi IntegrationsBigQueryCi/CdDbtDbt Semantic LayerEltGitMixpanelPosthogPythonRedshiftSalesforceSnowflakeSnowflake CortexSQL
Big Data • Fintech • Mobile • Payments • Financial Services
Lead technical strategy and roadmap for Affirm's Online Storage platform. Design and build scalable, multi-region datastore solutions, automation control planes, and operational tooling for hundreds of databases. Drive cross-team collaboration, reliability, monitoring, and mentor engineers while delivering high-impact backend and database features.
Top Skills:
AWSDistributed SqlDynamoDBKotlinKubernetesMySQLPgbouncerPostgresProxysqlPythonRds ProxyRedisSparkTidbVitess
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
