Program & Change Manager - Temporary

Department: Retail Strategic Initiatives 

Reports to: Manager, Retail Program & Change Management 

Location: North Vancouver, BC (Hybrid)

Your Opportunity at ARC’TERYX:

As a Program & Change Manager, Digital Workspace, you support in the enablement of our retail stores, through cross-functional programs and change management.  You are a dynamic and experienced Program & Change Manager overseeing the successful implementation of key retail systems, notably a new retail Workforce Management (WFM) system, to our retail stores.  You are responsible for managing the project lifecycle, ensuring that timelines, budgets and deliverables are met while driving organizational readiness and adoption through effective change management practices.  

This position requires strong leadership, organizational skills and a strong understanding of project management and change management methodologies, as well as collaboration skills to work closely with a cross functional team to unblock challenges along the way. 

This role is based out of our North Vancouver office and is open to hybrid work. Candidates must be eligible to work in Canada.  

Meet Your Future Team:

The Retail Strategic Initiatives team is responsible for driving and delivering global scalable strategies to attain our business goals. The team is the conduit between the stores and the cross-functional partners, aligning, projects, strategies, to deliver the future to our retail fleet. 

If you were in the Program & Change Manager role now, here are some of the core activities you would be doing:

• Supporting in setting up the foundation of the project; project governance, defining ways of working, identifying key stakeholders, defining key meeting cadence, identifying key deliverables and timelines  
• Creating anend-to-end project plan, covering timelines and key milestones and enrolling partners to deliver necessary elements to ensure project success 
• Working cross functionally with your team, external vendors and wider stakeholders to define the project scope, level of change and associated impacts to end users  
• Identifying project dependencies and risks, creating proactive solutions and reporting to senior leaders 
• Developing content and prepping for key project meetings; status meetings, weekly working sessions, SteerCo’s, etc. 
• Defining the overall change management strategy and developing change materials and communications to support retail teams with the change 

Core competencies:

• Background in project and change management for large-scale projects to cross functional teams  
• Articulates critical communication to leadership teams, functional departments, retail leaders, and peers  
• Effective leading project teams and assigning responsibilities to ensure tasks are completed according to plan  
• Demonstrates high level decision making throughout all stages of the project lifecycle  
• Highly organized with strong communication skills  

Are you our next Program & Change Manager?

• You have a Bachelor’s degree or post-secondary education in business, or related field 
• You have 5+ years work experience within a retail support function 
• You have 3+ years of project management experience and have experience using project management software  
• You have large-scale project delivery and/or workforce management implementation experience 
• You have a background in change management and training 
• You are able to articulate critical communication to leadership teams, functional departments, retail leaders, and peers   
• You thrive in an agile environment and can balance multiple projects at once 
• You are connected to life in retail and can foresee barriers and opportunities with implementing change 
• You bring solutions and appropriate recommendations to solve for anticipated needs 
• You have demonstrated high level decision making and can hold people accountable to timelines  
• You have strong communication skills and can facilitate cross-functional conversations 
• You have experience developing training content and writing succinct communications 
• You have working knowledge of retail systems and in-store processes 
• You are able to step in and take charge with minimum instruction 
• You are able to prioritize and manage multiple tasks within tight deadlines 
• You have a background in change management and training for large-scale projects to cross functional teams   
• You have excellent written and verbal communication skills, and exceptional attention to detail 
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right 

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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