Hi there! Thanks for stopping by 👋
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
At NuORDER, our Client Services team plays a key role in welcoming and supporting new customers and partners. As a Product Specialist, you’ll be at the heart of this process - designing and building customized portals that showcase the best of what NuORDER has to offer.
In this role, responsibilities include clarifying and evangelizing NuORDER’s features and capabilities, determining the ideal configuration for a given customer, and delivering a portal that is launch ready. With your product expertise and eye for detail, you’ll set the standard for excellent onboarding and provide a world-class experience.
If you enjoy problem-solving, working collaboratively, and thriving in a dynamic environment, this could be a great fit for you!
The position is remote and will prioritize candidates on the West Coast of Canada.
What you'll be doing:
- Gain a strong understanding of B2B eCommerce, wholesale retailing, and merchandising - and explain how NuORDER helps customers apply best practices.
- Work closely with customer success and implementation teams to learn about customer goals and guide the portal build using their data.
- Analyze and refine data in Excel, while helping customers identify and resolve any data issues.
- Become a NuORDER expert and configure the optimal portal setup for each customer.
- Manage multiple onboarding projects at once, ensuring a smooth and timely launch.
What you need to bring:
- 2+ years in an analytical, customer service, or technology-related role.
- Strong communication skills in - you’ll be interacting with clients by phone, email, and virtual meetings.
- A genuine love for problem-solving and logical thinking.
- Highly organized, with the ability to prioritize, multitask, and meet deadlines.
- Intermediate to advanced Excel skills - you’ll use it daily (bonus if you know formulas!).
- Quick to learn and adapt to new software programs.
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
Be a changemaker
You’ll enjoy:
- A flexible work environment that empowers you to do your best work
- A culture that celebrates performance
- The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
- Career-defining opportunities
Plus benefits designed to keep you happy, healthy and fulfilled.
- Flexible paid time off and remote work policies
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave to support growing families
Fuel your growth. Find your people.
At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
