Product Quality Owner

Flinks drives and empowers financial innovation by pushing the limits of what's possible

As one of the trailblazers and advocates for open finance in Canada, Flinks has rapidly grown from its founding in 2016 to become a leader in financial data aggregation, data enrichment, and open banking. 

Trusted by millions of individuals accessing financial services at world-class companies and serving innovators in lending, fintech, digital banking, asset management and insurance, Flinks is continually setting new benchmarks for the future of financial innovation. We’re dedicated to continuing to provide our clients with the tools they need to stay ahead of the competition and drive innovation forward. That’s where you come in.

As a Senior Product Quality Owner (PQO), you’ll be the guardian of product quality across multiple product lines or complex product areas. You’ll:

• Own and prioritize quality-related backlogs (bugs, risks, improvements), ensuring critical issues are addressed first.
• Lead the process of triaging, organizing, and ranking issues with inputs from QA, Support, Product, and Engineering.
• Translate product features into clear projects with defined deliverables and milestones.
• Validate and approve features before release, focusing on core flows, usability, and risk management.
• Collaborate cross-functionally with engineers, designers, project managers, and product managers to deliver high-quality experiences.
• Act as the main point of contact for quality standards, validation strategy, and testing expectations across teams.
• Own the cohesion, accuracy, and ongoing updates of internal product documentation, playbooks, and test case repositories.
• Support product operationalization by embedding new features into tools, reporting, and internal enablement.
• Mentor Junior PQOs, QA Analysts, and POs, raising the quality bar across the organization.

• You bring at least 5 years of experience in QA, product quality, or product ownership, ideally in SaaS environments.
• You have a strong understanding of product lifecycles and testing practices, and you know how to embed quality across the delivery process.
• You’ve successfully led cross-functional delivery initiatives, influencing multiple teams or product domains.
• You are skilled at anticipating risks, spotting patterns in recurring defects, and proactively driving solutions.
• You’re comfortable managing multiple quality backlogs and ensuring the most critical issues are addressed first.
• You balance attention to detail with the bigger picture, validating usability and readiness while supporting business outcomes.
• You have a track record of improving throughput by reducing defect leakage and strengthening release readiness.
• You’re a natural collaborator and mentor, able to raise the quality maturity of peers and foster a culture of proactive quality ownership.

• Experience in fintech or high-availability SaaS environments.
• Familiarity with observability tools and automated testing frameworks.
• Background in mentoring or leading QA/Product quality teams.
• Contributions to open-source testing or observability tools.