The Company
Simply put, SpryPoint provides Smart Solutions for Smart Utilities.
Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.
In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.
Position Overview
SpryPoint builds fantastic web and mobile applications using cutting-edge technologies. As a Customer Information System (CIS) Product Owner at SpryPoint, you will play a key role in working with our customers and product teams in managing the CIS product backlog to execute the product roadmap. You will also develop expertise in our industry, our products, and our users and play an active role in the education and enablement of our user community.
Responsibilities
- Facilitating discovery sessions with both internal and external stakeholders to refine existing product features and uncover new features
- Managing and evaluating product ideas from multiple sources both internal and external
- Facilitating feedback loops throughout the development cycle to ensure ideas translate to valuable products
- Working closely with a Development Team Lead to ensure the successful delivery of product
- Engaging with Service Delivery on specific project requirements and influencing customer transition timelines
- Supporting the Development team through the SCRUM sprint cycles
- Liaise with Customer Success to identify patterns and trends in customer issues and enhancement requests
- Providing demonstrations of your products to internal and external stakeholders
- New feature education to support user enablement - both internal to the company and external to our customers
- Collaborate on the definition of product management processes and best practices, internal education around processes and best practices
- Collaborate with the Product Manager on the definition of objectives and key results for the CIS product
- Collaborating with the product management team on Quality Management practices through the design, develop and release cycles
- Providing forecasts on when items will be available in the product
- Supporting the sales process for estimating quotable development work
- Collaborating with business development with responses to RFPs and Statement of Work documents
Qualifications and Competencies
- You are thorough and detail-oriented
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and prioritize accordingly
- You have a tendency to be positive, creative and curious
- Understanding of system design & analysis
- Experience in the Utilities Industry would be an asset
- You thrive on working closely and collaborating with others whether they be internal to the firm, or directly with our customers
Why SpryPoint?
🚀 Remote-first and autonomous working environment with flexible working hours
💰Competitive compensation package
💻 Macbook + $500 towards your home office setup
🏥 Health, dental, vision, and life insurance
🏝️ Generous PTO, ½ day Summer Fridays, and flexible sick days
📈 RRSP (Canada) and 401k (US) matching program
🧠 Professional development courses, $2,500 annual tuition assistance, and a book bounty program
🧳 Annual company events (SpryPalooza!) and team offsites
SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.
If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.
Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.
